Welcome to Apex professional and career training programs. Our Toolbox Talks program is a continuous education webinar series which offers 2-4 talks a month by industry-respected thought leaders.
If you want something done, ask a busy person to do it. That's a favorite chestnut when it comes to time management. As project managers, we are busy people with constant demands from stakeholders, team and client meetings, reports to create, and analysis of what's happening in the project.
Every organization recognizes that superior customer service is a competitive advantage. Surprisingly, less than 10% offer specific customer service training to employees.
With statistics such as those bulleted below, it is more important than ever to succeed at customer service, not just in initial interactions but also in resolving customer concerns.