Information Specialist II
Job#: 2028491
Job Description:
Apex Systems is hiring IT Techs to support one of Government Clients in Gettysburg, PA.
If you are interested and meet the below qualifications, please send an updated resume to Victoria at [email protected]
Job Type: Permanent
Pay: $18.20/hr.
Location: 100% onsite at Gettysburg, PA
Clearance Requirement: Need to be able to obtain a Public Trust (Must be a USC/Green Card holder in order to process for a government clearance)
Job Summary:
Job Title: Helpdesk Technician
- Responsible for communicating with federal government licensees by answering incoming calls and responding to online inquiries to the licensing support hotline.
- Responsible for registering user accounts, assisting callers with applications, and educating callers by providing general information on federal rules, policies and procedures.
- Responsible for logging calls into an incident management system and making outbound calls to follow-up on open inquiries.
- Assist the management team with new hire training and supporting existing staff in the handling of their calls and cases.
Required Skills:
- Must be a US Citizen or Green Card Holder per contract.
- Must be able to obtain a Public Trust Clearance.
- Must have a High School Diploma.
- Excellent customer service practices.
- Excellent attendance record with the ability to be flexible.
- Ability to interpret and apply applicable rules, policies, and procedures.
- Ability to prepare written documents using correct punctuation, grammar, and spelling.
- Ability to use personal computers and Microsoft Office computer software applications.
- FCC Licensing experience.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.