To stay ahead of a rapidly changing marketplace, enterprises demand a dynamic model for enhanced project capabilities and capacity. Apex’s Center of Excellence solution will enhance your organization's approach to supporting programs and projects by using processes and methods designed to increase efficiency and lower costs.

Read more about how we helped a large transportation company keep things moving smoothly…


The Apex Advantage:
Our rapidly deployed, fully outsourced model includes workforce management, demand forecasting, and project portfolio management is scalable, repeatable, and eliminates co-employment issues.

Experience in Action:
​Our client, one of the largest financial services companies in the U.S., needed to ensure their systems used by multiple lines of business would remain compliant with changing federal banking regulations and engaged Apex to find the best ongoing solution.


​ > ​Our Client

One of the largest financial services companies in the United States.

​ > ​Situation

Our client provides mortgage servicing for a portfolio of over eight million loans. They needed to respond to regulatory demands to ensure that all loan servicing systems continued to remain compliant with changing federal banking regulations. Because multiple lines of business were significantly impacted by ensuing system changes, our client required a solution to provide project controls, strong communications and repeatable, consistent project and change management services within multiple lines of business. Each line of business possessed multiple work streams.

​ > Services
  • Project Management
  • Change Management
  • "Boot Camp" Training
  • Workforce Management


​ > Solution

In support of our client’s efforts to establish more effective project control and communications in a rapidly changing project landscape, Apex established a Center of Excellence (CoE).  The CoE was staffed with project managers, change consultants and change managers who could quickly be deployed anywhere within the impacted bank organizations, as needed.  To jump start team knowledge and capability, Apex created a training “Boot Camp” customized for our client.  This “Boot Camp” quickly launched consultant acclimation to the bank and project expectations, enabling the team to hit the ground running and deliver value from Day One.  Apex consultants follow client-established methodologies to successfully manage all business impacts and people processes. 

Consultant responsibilities include:   

  • Resource demand planning 
  • Project plans
  • End-to-end work breakdown structure
  • Process design/process flows
  • Business requirements
  • Ongoing support 
  • Use cases 
  • Communication plans
  • Status reports (including risk and issues identification) <
  • Process and project risk management



​ > Result

The overall CoE solution is operating as expected, continuing to grow and within overall forecasts and budgets. All projects in scope for the CoE are on budget and schedule, experiencing minimal turnover, and exceeding overall client expectations.