Large Scale Telecommunications Deployment



SITUATION  

Our client needed to complete modernization upgrades to their network in order to increase data speeds to their customers. With a short upgrade timeline and numerous locations, our client needed a partner to assist in completing upgrades in the field, central offices, and in residential locations in 13 states throughout the Southeastern and Midwestern markets.



SOLUTION  

We provided a scalable solution to meet the high volume of resource requirements across all locations that included the following:

  • Building 10 custom teams across locations including cable technicians and supervisors
  • Assisting with daily schedules and work distribution
  • Collaborating with the client to review work load and demand planning for project expansion, as needed
  • Managing the entire recruitment process, from identifying a pool of candidates to interviewing and on-boarding selected candidates
  • Providing all equipment trucks, ladders, testing equipment, uniforms, car decals, testing tools, etc.
  • Created structured communication plan with client management teams to track daily production, quality control and overall customer satisfaction


  • RESULT  

    This project was completed ahead of schedule, with nearly 150 technicians and supervisors deployed, and with over 90% retention rate. Our flexibility to accommodate demand changes due to union laws, inclement weather, and other unforeseen business impacts, enabled overall program acceptance.





    90% Retention Rate Over 150 Field Technicans