VALUE ADDED SERVICES DEVELOPED TO HELP YOUR
ORGANIZATION STAY AHEAD OF THE COMPETITION.

​WORKFORCE MANAGEMENT

Talent acquisition and talent management can be game changers in the quest to leverage technology for a competitive advantage. However, shrinking budgets create pressure to reduce spending. As a result, deploying the right workforce strategies is mission critical.

Drawing on our experience and insights, Apex provides a strategic approach to aligning the workforce with the business objectives. Apex’s approach to workforce management delivers improved productivity and reduced workforce costs.

Read more about how we helped a large consumer electronics company keep their clients happy during the holidays...

WORKFORCE MANAGEMENT

The Apex Advantage:
Our Workforce Management solution takes our high quality recruiting process to the next level by including demand planning, training and development, and proven retention methods.

Experience in Action:
​Our client, a U.S. multinational consumer electronics company, engaged Apex to provide a cost effective solution to support retail locations across the country with home theater installations.

 Situation

​ > ​Our Client

A U.S. multinational consumer electronics corporation

​ > ​Situation

Each year during the holiday season, our client’s high volume of sales led to a surge of home theater installations for their customers. Apex was engaged to provide a cost effective solution that allowed for greater project control and addressed the demand for 80% of their national retail sites. Apex needed to deploy hundreds of resources concurrently across the U.S., with a high headcount variability month-over-month and by market.

​ > Services
  • Workforce Management
  • Program Management
  • Continuous Improvement
  • KPI Reporting

 Solution

​ > Solution

Apex assessed the challenges, and built a monthly Demand Forecast based on demand planning model assumptions, historic volumes and current sales estimates for each site. We then built a “proof of concept pilot program” and tested across three different markets which then became the basis for launching the full program. Key elements of the Apex solution included:

  • Apex’s world class workforce management solution, including demand planning; resource management; recruiting; onboarding and training; performance management; and retention processes
  • A repeatable recruiting strategy and processes to ensure resources were consistent with our client’s brand
  • Implemented a rating/rewards program to ensure resource performance metrics were tracked and managed; the incentive rewards were distributed monthly

 

 

     Results

    ​ > Results

    Apex provided a cost effective solution that increased the client’s ability to service sales requests, minimizing customer backlogs.  During the season, 415 resources were deployed in total, averaging a performance rating of 4.34 (out of 5) and with only 11% attrition.  Apex’s flexibility to accommodate demand changes due to varying sales numbers, inclement weather, and other unforeseen business impacts, enabled overall program acceptance, allowing  the client to hit key company metrics, including utilization and fulfillment numbers not previously achieved.  This program was viewed by client executives as a major success and our client:

    • Achieved 98% seasonal staffing, compared to previous three years average of 60%
    • Reduced use of higher cost sub-contractors from 6.5% in FY14 to 2.9% in FY15
    • Eliminated 3,000 management hours typically spent staffing for the holiday season, and repurposed that time to run their business during the busiest time of year
    • Saved approximately 50% per hour worked on installation labor payroll