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https://www.apexsystems.com/Events/PublishingImages/Finding%20Your%20Voice.pnghttps://www.apexsystems.com/Events/SiteAssets/Videos/Finding%20your%20voice%20-%20Panel%20Discussion%20with%20Leslie%20Vickrey%2C%20Christine%20Stone%2C%20and%20Michael%20Weiss-20191003%201700-1.mp4
*This session can be claimed for 1 Leadership PDU until 10/3/2021 (see details at bottom).*

Whether you’re in a meeting and have to lead a discussion, need to introduce yourself during a networking event or are looking to get more experience on the speaking circuit, nerves can sometimes get the best of you. Even if you’re not looking to be the highest rated TED Talk presenter in the history of TED Talks, it’s still important to find your voice and be confident in what you have to say. Join moderator Leslie Vickrey, CEO and Founder of ClearEdge Marketing and Co-Founder of ARA (attract, retain and advance women in tech) as she moderates a lively discussion between Christine Stone, Vice President Program Management, Brookfield Properties, and Michael Weiss Vice President Creative360, Consulting Division of Creative Circle. Our resident experts will share their real-life experiences in finding their own voice and tips for successful ways to be confident in the way you present yourself.

INFORMATION FOR LOGGING PDU:
For anyone tuning in who has a certification from PMI or another provider that requires PDUs, you can claim 1 Leadership PDU for this Talk. Log under ‘Course or Training,’ using the title of this Talk (Find Your Voice), and enter the names of our 3 Speakers under provider. If you're listening to as a recording, you'll need to log under webinar.
10/3/2019 1:00 PMCommunication; Leadership
This session can be claimed for 1 Leadership PDU until 1032021 see details at bottom

Whether you’re in a meeting and have to lead a discussion need to introduce yourself during a networking event or are looking to get more experience on the speaking circuit nerves can sometimes get the best of you Even if you’re not looking to be the highest rated TED Talk presenter in the history of TED Talks it’s still important to find your voice and be confident in what you have to say Join moderator Leslie Vickrey CEO and Founder of ClearEdge Marketing and Co-Founder of ARA attract retain and advance women in tech as she moderates a lively discussion between Christine Stone Vice President Program Management Brookfield Properties and Michael Weiss Vice President Creative360 Consulting Division of Creative Circle Our resident experts will share their real-life experiences in finding their own voice and tips for successful ways to be confident in the way you present yourself

INFORMATION FOR LOGGING PDU
For anyone tuning in who has a certification from PMI or another provider that requires PDUs you can claim 1 Leadership PDU for this Talk Log under ‘Course or Training’ using the title of this Talk Find Your Voice and enter the names of our 3 Speakers under provider If youre listening to as a recording youll need to log under webinar
Finding your voice Experts weigh in on tips for speaking up and standing out with Leslie Vickrey Christine Stone and Michael Weiss - 1 Leadership PDU62 minutes
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*This webinar can be claimed for .5 Leadership PDU, self-reported in multi-media, until 9/6/2021.*

"The single biggest problem in communication is the illusion that it has taken place" - George Bernard Shaw
Nothing will derail work like miscommunication and bad vibes between co workers. In this series, certified communication expert Jeff Baird will share the 3 'shuns' of communication breakdown. PrevenTION, RecogniTION and reacTION.

Part 1 will shed  light into WHY communication goes wrong and provide insight into how we can prevent communication problems in the first place.

About Jeff:
Jeff Baird is a certified body language trainer, goal hacker, hiring manager and the anti-boring corporate trainer. He's also worked in IT and Business intelligence for nearly 20 years and is a Chris Hemsworth look-a-like. Just checking to see if you're still reading. Jeff's approach is science backed, applicable & fun. He'll help you take control of your nonverbal communication, 'read' others' body language and finally nail those stretch goals. He's ready to help you break through your career (or life) plateaus.
9/6/2019 1:00 PMCommunication
This webinar can be claimed for 5 Leadership PDU self-reported in multi-media until 962021

The single biggest problem in communication is the illusion that it has taken place - George Bernard Shaw
Nothing will derail work like miscommunication and bad vibes between co workers In this series certified communication expert Jeff Baird will share the 3 shuns of communication breakdown PrevenTION RecogniTION and reacTION

Part 1 will shed  light into WHY communication goes wrong and provide insight into how we can prevent communication problems in the first place

About Jeff
Jeff Baird is a certified body language trainer goal hacker hiring manager and the anti-boring corporate trainer Hes also worked in IT and Business intelligence for nearly 20 years and is a Chris Hemsworth look-a-like Just checking to see if youre still reading Jeffs approach is science backed applicable  fun Hell help you take control of your nonverbal communication read others body language and finally nail those stretch goals Hes ready to help you break through your career or life plateaus
3 Shuns of Workplace Breakdowns Part 1 PrevenTION with Jeff Baird - 5 Leadership PDU33 minutes
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*If you have a PMI certification, you can claim .5 Leadership PDU using information at bottom of description until 3/22/2021.*

"The more you know yourself, the more patience you have for what you see in others." - Erik Erikson

In part 1 and 2 of this series on personalities we learned the 5 factor model of personalities. And how to optimize for our own personalities. In this last section, Jeff Baird, certified personality coach, will share how to recognize personalities of others, and how to optimize for your interactions with them.

Information for Claiming PDU:
PDU Type: Online or Digital Media
Provider: Jeff Baird
Description: see above
PDUs claimed: 0.5 under leadership triangle
3/22/2019 1:00 PMCommunication; Leadership; Management
If you have a PMI certification you can claim 5 Leadership PDU using information at bottom of description until 3222021

The more you know yourself the more patience you have for what you see in others - Erik Erikson

In part 1 and 2 of this series on personalities we learned the 5 factor model of personalities And how to optimize for our own personalities In this last section Jeff Baird certified personality coach will share how to recognize personalities of others and how to optimize for your interactions with them

Information for Claiming PDU
PDU Type Online or Digital Media
Provider Jeff Baird
Description see above
PDUs claimed 05 under leadership triangle
Optimizing for success with differing personality types with Jeff Baird - 05 Leadership PDU32 minutes
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*If you have a PMI Certification, you can claim 0.5 Leadership PDU using the information at the bottom until 2/21/2021.*

“Always be yourself, express yourself, have faith in yourself, do not go out and look for a successful personality and duplicate it.”
–Bruce Lee

Are you a worrier? Do you like to do lists? Do you get energy from being around groups of people, or does it drain you? As we discovered in Part 1 of this series on personalities, we are the product of our genetics and our environment. In part 2 Jeff Baird, certified personality coach, will share ways to optimize for our own personality, as we're working with others.

Information for Claiming PDU:
PDU Type: Online or Digital Media
Provider: Jeff Baird
Description: see above
PDUs claimed: 0.5 under leadership triangle
2/22/2019 1:00 PMCommunication; Management; Leadership
If you have a PMI Certification you can claim 05 Leadership PDU using the information at the bottom until 2212021

“Always be yourself express yourself have faith in yourself do not go out and look for a successful personality and duplicate it”
–Bruce Lee

Are you a worrier Do you like to do lists Do you get energy from being around groups of people or does it drain you As we discovered in Part 1 of this series on personalities we are the product of our genetics and our environment In part 2 Jeff Baird certified personality coach will share ways to optimize for our own personality as were working with others

Information for Claiming PDU
PDU Type Online or Digital Media
Provider Jeff Baird
Description see above
PDUs claimed 05 under leadership triangle
Optimizing for success with your own personality with Jeff Baird - 05 Leadership PDU32 minutes
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*If you have a PMI certification, you can claim 0.5 Leadership PDU using information at bottom of description.*

Researchers at TalentSmart conducted a study with over a million people and found that those in the upper echelon of performance at work also tend to be highly self-aware (90% of them, in fact). By gaining a better sense of yourself and your personality, you increase your self-awareness and emotional intelligence. This in turn helps you find jobs, get promotions and improve your performance.

Jeff Baird, certified coach in the Big 5 Personalities (probably worth a google) & certified body language trainer will share the science of personalities and how we can leverage that knowledge in our careers.

Information for Claiming PDU:
PDU Type: Online or Digital Media
Provider: Jeff Baird
Description: see above
PDUs claimed: 0.5 under leadership triangle
1/25/2019 1:00 PMCommunication; Management; Project Management; Leadership
If you have a PMI certification you can claim 05 Leadership PDU using information at bottom of description

Researchers at TalentSmart conducted a study with over a million people and found that those in the upper echelon of performance at work also tend to be highly self-aware 90 of them in fact By gaining a better sense of yourself and your personality you increase your self-awareness and emotional intelligence This in turn helps you find jobs get promotions and improve your performance

Jeff Baird certified coach in the Big 5 Personalities probably worth a google  certified body language trainer will share the science of personalities and how we can leverage that knowledge in our careers

Information for Claiming PDU
PDU Type Online or Digital Media
Provider Jeff Baird
Description see above
PDUs claimed 05 under leadership triangle
Personality Science and what it means for your career with Jeff Baird - 05 Leadership PDU32 minutes
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Powerful Habits of Wildly Successful Customer Service Providers, Part II
82% of customers have stopped doing business with a company because of bad customer service that could have been prevented.
78% of consumers have bailed on a transaction because of bad customer service.
68% of customer churn could be avoided if the business resolved the customer’s issue during their first transaction.
With statistics like these, it is more important than ever to succeed at customer service; not just in initial interactions but also in resolving customer concerns. In this presentation, participants will learn how Jesse’s three vital steps can be utilized to address client concerns, resolve complaints, and ultimately create customer loyalty.

Bio:
Jesse B. Good is the expert in Next Generation Customer Service. Years of hands-on expertise in customer success, call centers, and entertainment have allowed him to facilitate more than one million customer service experiences. He has worked with small businesses, international organizations on every continent, and Fortune 500 companies from Adobe to Zions Bank. With training and tools based on twenty years of on-going research, Jesse helps organizations drive rapid, sustainable, and measurable change in service performance to dramatically improve business results and cultivate loyal customer relationships.
9/27/2018 1:00 PMCommunication; Customer Service
Powerful Habits of Wildly Successful Customer Service Providers Part II
82 of customers have stopped doing business with a company because of bad customer service that could have been prevented
78 of consumers have bailed on a transaction because of bad customer service
68 of customer churn could be avoided if the business resolved the customer’s issue during their first transaction
With statistics like these it is more important than ever to succeed at customer service; not just in initial interactions but also in resolving customer concerns In this presentation participants will learn how Jesse’s three vital steps can be utilized to address client concerns resolve complaints and ultimately create customer loyalty

Bio
Jesse B Good is the expert in Next Generation Customer Service Years of hands-on expertise in customer success call centers and entertainment have allowed him to facilitate more than one million customer service experiences He has worked with small businesses international organizations on every continent and Fortune 500 companies from Adobe to Zions Bank With training and tools based on twenty years of on-going research Jesse helps organizations drive rapid sustainable and measurable change in service performance to dramatically improve business results and cultivate loyal customer relationships
Powerful Habits of Wildly Successful Customer Service Providers Part II with Jesse B Good 31 minutes
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Powerful Habits of Wildly Successful Customer Service Providers, Part I
Every organization recognizes that superior customer service is a competitive advantage. Surprisingly, less than 10% offer customer service specific training to employees. This session explores the definition of customer service, why great service is a business necessity, and exactly what superior service looks like. Participants will receive education on how better customer service builds business relationships, retains customers, and creates more engaged employees. Attendees will also learn Jesse’s three vital steps for delivering effective customer service in every interaction.

Bio:
Jesse B. Good is the expert in Next Generation Customer Service. Years of hands-on expertise in customer success, call centers, and entertainment have allowed him to facilitate more than one million customer service experiences. He has worked with small businesses, international organizations on every continent, and Fortune 500 companies from Adobe to Zions Bank. With training and tools based on twenty years of on-going research, Jesse helps organizations drive rapid, sustainable, and measurable change in service performance to dramatically improve business results and cultivate loyal customer relationships.
8/24/2018 1:00 PMCommunication; Customer Service
Powerful Habits of Wildly Successful Customer Service Providers Part I
Every organization recognizes that superior customer service is a competitive advantage Surprisingly less than 10 offer customer service specific training to employees This session explores the definition of customer service why great service is a business necessity and exactly what superior service looks like Participants will receive education on how better customer service builds business relationships retains customers and creates more engaged employees Attendees will also learn Jesse’s three vital steps for delivering effective customer service in every interaction

Bio
Jesse B Good is the expert in Next Generation Customer Service Years of hands-on expertise in customer success call centers and entertainment have allowed him to facilitate more than one million customer service experiences He has worked with small businesses international organizations on every continent and Fortune 500 companies from Adobe to Zions Bank With training and tools based on twenty years of on-going research Jesse helps organizations drive rapid sustainable and measurable change in service performance to dramatically improve business results and cultivate loyal customer relationships
 Powerful Habits of Wildly Successful Customer Service Providers Part I with Jesse B Good40 minutes
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Researchers at Harvard's department of Psychology did an experiment to see if individuals could guess what doctors had malpractice lawsuits against them. To do the experiment, the participants were only able to hear recordings of doctors voices. Not only that, but the words were warbled so all they could really hear was tone of voice. Despite having limited information the participants were able to accurately guess which doctors had past malpractice suits against them.

These days more and more of our interactions are not done face to face. We're increasingly having interactions via phone, web conferencing, email etc. Jeff Baird, certified body language trainer, will share ways that you can build trust and convey confidence with your nonverbal communication, even if you're not meeting in person.

Bio:
Jeff Baird is a certified body language trainer, goal hacker, hiring manager and the anti-boring corporate trainer. He's also worked in IT and Business intelligence for nearly 20 years and is a Chris Hemsworth look-a-like. Just checking to see if you're still reading. Jeff's approach is science backed, applicable & fun. He'll help you take control of your nonverbal communication, 'read' others' body language and finally nail those stretch goals. He's ready to help you break through your career (or life) plateaus.
3/2/2018 1:00 PMBusiness Analysis; Communication; Leadership; Management; Project Management; Customer ServiceBusiness Analysis, Communication, Leadership, Management, Project Management
Researchers at Harvards department of Psychology did an experiment to see if individuals could guess what doctors had malpractice lawsuits against them To do the experiment the participants were only able to hear recordings of doctors voices Not only that but the words were warbled so all they could really hear was tone of voice Despite having limited information the participants were able to accurately guess which doctors had past malpractice suits against them

These days more and more of our interactions are not done face to face Were increasingly having interactions via phone web conferencing email etc Jeff Baird certified body language trainer will share ways that you can build trust and convey confidence with your nonverbal communication even if youre not meeting in person

Bio
Jeff Baird is a certified body language trainer goal hacker hiring manager and the anti-boring corporate trainer Hes also worked in IT and Business intelligence for nearly 20 years and is a Chris Hemsworth look-a-like Just checking to see if youre still reading Jeffs approach is science backed applicable  fun Hell help you take control of your nonverbal communication read others body language and finally nail those stretch goals Hes ready to help you break through your career or life plateaus
Building Trust In your Phone Conversations with Jeff Baird30 minutes
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Level Up Your Communication and Collaboration - “The secret skill you have been waiting for.”
In this highly interactive and fun session, Kupe, an improvisational actor, focuses on key improvisation lessons that will help you be a more attentive and flexible team member. You will walk away with lessons to help you suspend judgment, keep conversations moving forward, listen generously, and take collaboration to new levels. This will not be your average webinar where you sit back and listen. With Kupe’s Project management, Business Analysis and business background, he will be able to help you directly apply these skills on the job.

Why is this so important? The speed of business today requires teams to decide fast, learn fast and gain buy-in from all stakeholders involved. In Daniel Pink’s book, To Sell is Human: The Surprising Truth About Moving Others, he highlights improv skills as a necessary competency for everyone. This quote sums it up. “In improv, you never try to get someone to do something. That’s coercion, not creativity,” Salit says. “You make offers, you accept offers— and a conversation, a relationship, a scene, and other possibilities emerge.” Your role is to help move others to accomplish agreed upon goals. Using the Improv Advantage, your job gets easier!

Speaker Bio:
Kupe Kupersmith possesses over 15 years of experience in software systems development. He has served as the lead Business Analyst and Project Manager on projects in the Energy, television and sports management and marketing industries. Additionally, he serves as a mentor for business analysis professionals. Kupe is a Certified Business Analysis Professional (CBAP®).

Kupe is the co-author of Business Analysis for Dummies and is a requested speaker. Being a trained improvisational comedian, Kupe is sure to make you laugh while you’re learning. For a feel for Kupe’s view on business analysis topics check out his blog on BA Times. Kupe is a connector and has a goal in life to meet everyone!

***This webinar will be worth 1 Leadership PDU/CDU until 2/7/2020!***
2/7/2018 1:00 PMBusiness Analysis; Communication; Leadership; Management; Project ManagementBusiness Analysis, Communication, Leadership, Management, Project Management
Level Up Your Communication and Collaboration - “The secret skill you have been waiting for”
In this highly interactive and fun session Kupe an improvisational actor focuses on key improvisation lessons that will help you be a more attentive and flexible team member You will walk away with lessons to help you suspend judgment keep conversations moving forward listen generously and take collaboration to new levels This will not be your average webinar where you sit back and listen With Kupe’s Project management Business Analysis and business background he will be able to help you directly apply these skills on the job

Why is this so important The speed of business today requires teams to decide fast learn fast and gain buy-in from all stakeholders involved In Daniel Pink’s book To Sell is Human The Surprising Truth About Moving Others he highlights improv skills as a necessary competency for everyone This quote sums it up “In improv you never try to get someone to do something That’s coercion not creativity” Salit says “You make offers you accept offers— and a conversation a relationship a scene and other possibilities emerge” Your role is to help move others to accomplish agreed upon goals Using the Improv Advantage your job gets easier

Speaker Bio
Kupe Kupersmith possesses over 15 years of experience in software systems development He has served as the lead Business Analyst and Project Manager on projects in the Energy television and sports management and marketing industries Additionally he serves as a mentor for business analysis professionals Kupe is a Certified Business Analysis Professional CBAP®

Kupe is the co-author of Business Analysis for Dummies and is a requested speaker Being a trained improvisational comedian Kupe is sure to make you laugh while you’re learning For a feel for Kupe’s view on business analysis topics check out his blog on BA Times Kupe is a connector and has a goal in life to meet everyone

This webinar will be worth 1 Leadership PDUCDU until 272020
Level Up Your Communication and Collaboration with Kupe Kupersmith 1 Leadership PDU  CDU 60 minutes
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Session Abstract:
Is it time to elevate your presentation skills? Do you want to educate, inspire and engage your audience? Join Michael Weiss, the Vice President of Marketing at Creative Circle, one of Apex's sister companies and one of the largest digital recruiting agencies, as he highlights some techniques for delivering strong, effective presentations that participants will enjoy and be energized by! Michael will also provide best practices for incorporating story telling into meetings.

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." – Maya Angelou

Key Takeaways
• Learning to identify and accept your speaking style
• The importance of presentation preparation and rehearsal
• Understanding the importance of body language and eye contact
• Learning the art of storytelling
• Understanding the difference between a solo & ensemble presentations
• How to use PowerPoint effectively and not as a distraction

About Michael Weiss:
Michael has taken a bit of an unorthodox path to get to this point. Yet, storytelling has always been the backbone to whatever he chooses to do. After graduating from Boston University in 1991, he moved to Los Angeles with the dreams of being a rock star. While entertaining crowds all over the US, he took a job as a story editor and script analyst with Hollywood notables such as Quincy Jones, Jerry Bruckheimer, Arnold Kopelson and Propaganda Films. He then moved on to get his Masters in Counseling Psychology to help others tell their stories. From there he taught Life skills at the Crossroads School in Santa Monica - again focusing on helping students find their own personal stories and focus on what it meant to be a young adult. In 1997 Michael was the cofounder of imagistic - a digital agency - and was CEO for 14 years. It was during this tenure that Michael cut his teeth on digital marketing and worked with clients such as the ACLU, Hollywood.com, The Southern Poverty Law Center, Sir Speedy, Technicolor, The Christopher and Dana Reeve Foundation, Disney, Capitol Records, California Pizza Kitchen, GE, Kellogg’s, Estee Lauder, Bank of America and UCLA.

In 2011 Michael decided it was time to go out on his own and refocus his career on storytelling. This included becoming a seasoned TEDx Talker, a Presentation Specialist and a focus on Content Marketing.

Currently Michael is the VP of Marketing at Creative Circle – the largest creative staffing agency in North America.
12/8/2016 1:00 PMBusiness Analysis; Communication; Leadership; Management; Project Management
Session Abstract
Is it time to elevate your presentation skills Do you want to educate inspire and engage your audience Join Michael Weiss the Vice President of Marketing at Creative Circle one of Apexs sister companies and one of the largest digital recruiting agencies as he highlights some techniques for delivering strong effective presentations that participants will enjoy and be energized by Michael will also provide best practices for incorporating story telling into meetings

Ive learned that people will forget what you said people will forget what you did but people will never forget how you made them feel – Maya Angelou

Key Takeaways
• Learning to identify and accept your speaking style
• The importance of presentation preparation and rehearsal
• Understanding the importance of body language and eye contact
• Learning the art of storytelling
• Understanding the difference between a solo  ensemble presentations
• How to use PowerPoint effectively and not as a distraction

About Michael Weiss
Michael has taken a bit of an unorthodox path to get to this point Yet storytelling has always been the backbone to whatever he chooses to do After graduating from Boston University in 1991 he moved to Los Angeles with the dreams of being a rock star While entertaining crowds all over the US he took a job as a story editor and script analyst with Hollywood notables such as Quincy Jones Jerry Bruckheimer Arnold Kopelson and Propaganda Films He then moved on to get his Masters in Counseling Psychology to help others tell their stories From there he taught Life skills at the Crossroads School in Santa Monica - again focusing on helping students find their own personal stories and focus on what it meant to be a young adult In 1997 Michael was the cofounder of imagistic - a digital agency - and was CEO for 14 years It was during this tenure that Michael cut his teeth on digital marketing and worked with clients such as the ACLU Hollywoodcom The Southern Poverty Law Center Sir Speedy Technicolor The Christopher and Dana Reeve Foundation Disney Capitol Records California Pizza Kitchen GE Kellogg’s Estee Lauder Bank of America and UCLA

In 2011 Michael decided it was time to go out on his own and refocus his career on storytelling This included becoming a seasoned TEDx Talker a Presentation Specialist and a focus on Content Marketing

Currently Michael is the VP of Marketing at Creative Circle – the largest creative staffing agency in North America
Delivering Effective Presentations with Michael Weiss64 minutes