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Apex provided a cost effective solution that increased the client’s ability to service sales requests, minimizing customer backlogs. During the season, 415 resources were deployed in total, averaging a performance rating of 4.34 (out of 5) and with only 11% attrition. Apex’s flexibility to accommodate demand changes due to varying sales numbers, inclement weather, and other unforeseen business impacts, enabled overall program acceptance, allowing the client to hit key company metrics, including utilization and fulfillment numbers not previously achieved.
This program was viewed by client executives as a major success and our client:
Achieved 98% seasonal staffing, compared to previous three years average of 60%.
Reduced use of higher cost sub-contractors from 6.5% in FY14 to 2.9% in FY15.
Eliminated 3,000 management hours typically spent staffing for the holiday season, and repurposed that time to run their business during the busiest time of year.
Saved approximately 50% per hour worked on installation labor payroll.