Apex | Apex | Apex | PagesHome APEX IS YOUR PARTNER FOR THE DIGITAL WORLD. RETAIL Apex provides skilled IT personnel and services that enable our retail clients solve problems like meeting customer demand for easier and faster methods of shopping and enhancing protection of their customers’ data. Since 2010, we have placed over 5,500 technical professionals with retail clients, supporting key job titles such as Java Developers, Project Managers, and Quality Assurance and Software Testers. Apex’s retail-focused industry team aids retail clients by providing quality IT personnel, effective managed service solutions, and knowledge of industry best practices to help drive important initiatives such as enhancing online customer experience, toughening cybersecurity protection, and developing business intelligence. We support these projects using our flexible delivery model, which offers both national support for high volume requirements and customized support for small scale, niche requirements. Let Apex’s 20 years of experience providing resources and solutions to the retail industry solve your organization’s challenges. > CONTACT US Retail Technologies We Support: POS Systems WMS and ERP Mobile applications e-commerce Reservation Systems Business Intelligence Network Optimization and Availability RETAIL Sub-Industries Cybersecurity • Distribution Centers • E-Commerce • In-Store • Leader Networking • Mobile Applications • Warehouse Management The Apex Advantage: Our flexible, responsive account teams and national delivery model enable Apex to provide outstanding talent and effective IT solutions where our clients need them, when our clients need them. Experience in Action:Our client, a national chain retailer who focuses on electronics, computers, and appliances, engaged Apex to provide support for high volume seasonal electronic installations. Scope > Our Client Chain retailer with a large array of brand-name electronics, computers, appliances & more. > Situation Each year during the holiday season, our client’s high volume of sales led to a surge of home theater installations for their customers. Apex was engaged to provide a cost effective solution that allowed for greater project control and addressed the demand for 80% of their national retail sites. Apex needed to deploy hundreds of resources concurrently across the U.S., with a high headcount variability month-over-month and by market. > Services Specialized repeatable recruiting process Performance Management Workforce Management Solution > Solution Apex assessed the challenges, and built a monthly Demand Forecast based on demand planning model assumptions, historic volumes and current sales estimates for each site. We then built a “proof of concept pilot program” and tested across three different markets which then became the basis for launching the full program. Key elements of the Apex solution included: Apex’s world class workforce management solution, including demand planning; resource management; recruiting; onboarding and training; performance management; and retention processes. A repeatable recruiting strategy and processes to ensure resources were consistent with our client’s brand. Implemented a rating/rewards program to ensure resource performance metrics were tracked and managed ; the incentive rewards were distributed monthly escalations. Results > Results Apex provided a cost effective solution that increased the client’s ability to service sales requests, minimizing customer backlogs. During the season, 415 resources were deployed in total, averaging a performance rating of 4.34 (out of 5) and with only 11% attrition. Apex’s flexibility to accommodate demand changes due to varying sales numbers, inclement weather, and other unforeseen business impacts, enabled overall program acceptance, allowing the client to hit key company metrics, including utilization and fulfillment numbers not previously achieved. This program was viewed by client executives as a major success and our client:Achieved 98% seasonal staffing, compared to previous three years average of 60%.Reduced use of higher cost sub-contractors from 6.5% in FY14 to 2.9% in FY15.Eliminated 3,000 management hours typically spent staffing for the holiday season, and repurposed that time to run their business during the busiest time of year.Saved approximately 50% per hour worked on installation labor payroll.