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Helping Clients Reach the Peak of their Industry: Creating a Mobile App for Scheduling and Security

June 2017

In 2016, Apex had over 30,360 professionals on assignment with over 1000 clients. Our clients range from Fortune 50 industry leaders to small businesses on the rise. Whoever our clients are, Apex prides itself on being a true partner - customizing our skills, services, and processes to meet the needs of each individual client.

To demonstrate this partnership, we’ll share case studies of past projects periodically. Below is an example of a project with a major healthcare insurer and large Apex client.

Client: Major U.S. Healthcare Insurer

Our client needed to create a mobile application to replace the current manual approach to scheduling for their traveling nurses. Their existing model was inefficient and involved printed schedules, which put Patient Health Information (PHI) at risk of potential exposure and violation of HIPPA regulations. The client’s development schedule included aggressive release deadlines including production of a working first release of the mobile app within three months. Given the tight timelines, project team continuity was also critical as well as efficient assimilation into the client’s development environment.

To meet the client’s aggressive timelines, our engagement team, including our digital practice SME, collaborated with client stakeholders to understand the application requirements and the level of effort to successfully meet the release schedule. We created a customized screening and onboarding process in order to accelerate resource identification and integration to the project. We then built a project team uniquely equipped to create a mobile app to accomplish the client’s goals. The team included:

  • A Project Manager/Scrum Master
  • DevOps Engineer
  • Three Service Developers
  • Two Specialized Quality Engineers
  • Three Xamarin UI Developers
  • Mobile Database Consultant

In order to maintain team consistency and control attrition we also built a structured high-touch retention strategy. Our engagement team delivered weekly status updates to address development progress and monthly reporting around workforce performance to guarantee application releases were on time and any issues and risks were quickly addressed.

Our project team’s success increased productivity for the client’s nurses by making their scheduling process more efficient, resulting in reduced down-time and more patient visits per day. The use of a mobile application also drastically reduced potential issues created by manual processes. Additionally, our engagement management program was able to deliver the application on time with a reduced cost by retaining the team for the entire project duration.

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