Building Trust In your Phone Conversations

30 Minutes

In this session, certified Body Language Expert, Big 5 Personality Expert, & Data/BI Director Jeff Baird shares tips around:

  1. How to influence your “hello,” which sets the tone and is your first impression 
  2. The impact of power posing, confidence vs. likeability 
  3. How to lower and even out your tone, which impacts confidence, comfortability and anxiety
  4. Avoiding “uptalk,” where are you are minimizing thoughts that you are questioning yourself
  5. Influencing volume and vocal variance
  6. Using stories and emotion
  7. Achieving familiarity 
  8. Minimizing over-explaining  

Discussion Questions:

  1. What did you find the most interesting that Jeff shared?
  2. What was your favorite tip for achieving more instant likeability during phone conversations?
  3. Which area that Jeff discussed do you feel is your biggest challenge/weakness (i.e. the "hello," tone, volume, uptalk, variance, story-telling, over-explaining, etc.) and what's one thing you're going to do to improve?
Speaker Jeff Baird

Jeff Baird is a certified body language trainer, goal hacker, hiring manager and the anti-boring corporate trainer. He's also worked in IT and Business intelligence for nearly 20 years and is a Chris Hemsworth look-a-like. Just checking to see if you're still reading. Jeff's approach is science backed, applicable & fun. He'll help you take control of your nonverbal communication, 'read' others' body language and finally nail those stretch goals. He's ready to help you break through your career (or life) plateaus.

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