Dealing with Difficult People - 15 Tips to Stay in Control

60 Minutes

We all encounter difficult people in the workplace. We may be that way ourselves from time to time. How effective you are at dealing with difficult people has a direct impact on how successful you become and can affect your job advancement, your relationships, your overall confidence and even your health. This webinar defines actions that you can employ to stay in control. By demonstrating self-control, you are better prepared for dealing with almost any situation and any individual. Stuffs going to happen but you dont have to accept being the victim. You have choices.

Recommended Group/Partner Discussion Questions:
1. Neal talked about the importance of projecting calm. When dealing with someone who is being difficult or irrational, how do you stay calm?
2. What was your favorite of Neal's 15 tips, why, and how can you apply?

Speaker Neal Whitten

Neal is a popular speaker, trainer, consultant, mentor and best-selling author in the areas of leadership and soft skills, project management and employee development. He has over 35 years of front-line leadership, project management and human resource experience. In his 23 years at IBM, Neal held both project leader and management positions. He managed the development of numerous software products, including operating systems, business and telecommunications applications, and special-purpose programs and tools. For three years, he also managed and was responsible for providing independent assessments on dozens of projects for an Assurance group. Neal is president of The Neal Whitten Group, created shortly after leaving IBM in 1993. Neal is the author of several books, including: The Gift of Wisdom: Lessons for a Lifetime (The Neal Whitten Group), Neal Whitten’s Let’s Talk! More No-Nonsense Advice for Project Success (Management Concepts), Neal Whitten’s No-Nonsense Advice for Successful Projects (Management Concepts), The EnterPrize Organization: Organizing Software Projects for Accountability and Success (Project Management Institute), Managing Software Development Projects: Formula for Success, Second Edition (John Wiley & Sons), and Becoming an Indispensable Employee in a Disposable World (Prentice Hall).

Neal is a frequent presenter and keynote speaker at conferences, seminars, workshops, and special events. He has developed and instructed dozens of unique leadership, project management and personal development classes, and presented to many thousands of people from across hundreds of companies, institutions and public organizations. He has written over 100 articles for professional magazines and had been a contributing editor of PMI’s PM Network® magazine for over 15 years.

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