*This webinar can be claimed for 1 CEU for the CompTIA A+ Certification until 12/17/2020; PDF for claiming will be in a follow up email*
It seems each major IT vendor publishes its own approach to computer troubleshooting. Even CompTIA, the vendor-neutral IT industry consortium, has its own methodology. Join IT industry veteran Tim Warner as he helps you translate theory into practice. Learn to become a much sharper, efficient, and effective IT troubleshooter in just one hour. There will be Q&A, so be sure to bring your curiosity and questions!
Recommended Group/Partner Discussion Questions:
1. What are good open-ended questions to ask during the 1st step to understand the problem?
2. What was your favorite piece of Tim's guidance and how will you apply?
3. To Tim's point about expressing empathy when a customer brings us a problem, how should we respond when they call or email us?
4. Talk through your companies troubleshooting methodology, with perhaps at least one best practice/recommendation for each step.
Tim Warner is a Microsoft MVP in Cloud and Datacenter Management and a full-time author with Pluralsight. He has worked in nearly every facet of IT, from systems administration and software architecture to technical writing and training. You can reach Tim via Twitter (@TechTrainerTim) or his blog, azuredepot.com.