Getting clear, concise, accurate requirements is the most difficult part of business analysis because people are unique and requirements are complex. This presentation by Barbara Carkenord provides tips and techniques for improving your requirements elicitation practices by better preparing for requirements gathering sessions.
- Consider unique stakeholder characteristics and how best to communicate with each individual
- Prepare for discussions with stakeholders about requirements by focusing on one type of requirement at a time
- Use intense, active listening to pick up on stakeholder concerns, assumptions, and differentiate between needs and wants
Barbara holds a CBAP®, PMI-PBA®, PMP®, PMI-ACP®, SAFe® POPM Barbara is a leader in the business analysis profession providing training and consulting to help companies improve their analysis maturity, consistency, and effectiveness. She combines her entrepreneurial and business analysis experience with her love of education to promote the development of the business analysis practice. Barbara serves on the board of directors for the International Institute of Business Analysis (IIBA). During her career Barbara co-founded two successful companies and worked in varied industries including manufacturing, financial services, real estate, and software development. Barbara has worked as a leader, mentor, consultant, trainer, and instructional designer. She has written numerous books, articles, blogs, and training manuals all aimed at helping professionals enhance their skills including Seven Steps to Mastering Business Analysis. Throughout her career Barbara has been passionate about enabling people and organizations to succeed through analysis. Analytical thinking allows organizations to increase their process efficiency and improve the quality of their products. Beginning her career in software development, early assignments allowed her to design systems which streamlined employee processes, increased the quality of information, and improved customer relationships. Barbara’s focus on critical thinking and increasing business value drove her to help define the business analysis profession. As an early IIBA Member, she worked on the development of the worldwide standard for business analysis, the BABOK® Guide.