Being a leader provides many rewarding experiences like seeing a team achieve success or working with outstanding individuals dedicated to the mission of an organization. There are, however, less pleasant responsibilities for leaders and one of those is having difficult conversations. For organizations to be successful, expectations must be stated, and standards met. When that isn't happening, it is leaders who have the responsibility to have 'the talk' with people whose performance is not up to par. It is a conversation that is difficult as it is challenging to find the right approach and words to turn a poor performer into a stellar one.
When handled well, however, difficult conversations can facilitate the necessary dialogue between leadership and employees. This program will offer research-based, practice-proven strategies that will not just help make the conversation easier for leaders, but also more successful. Topics will include:
-The negative and positive aspects of difficult conversations
-Using conversational mapping to have a successful difficult conversation
-Providing critical feedback effectively
-Seven steps to a successful difficult conversation
Details to claim your PDU (if you have a certification from PMI or other certifications requiring PDUs)!
- Self-report Digital Media/Webinar
- 1 Leadership PDU
- How Leaders Successfully Have The Difficult Conversation
- Provider: Apex Systems
Dr. Paul Schempp is a high-performance leadership expert who provides research-based solutions and proven practices that solve results-oriented problems and leadership challenges. As a University of Georgia professor, he conducts research into the characteristics and development of expert business leaders and sports coaches. He has authored six books including the award winning 5 Steps to Expert. Known for his content-rich, inspirational and easily applicable presentations and programs, he has delivered over 300 programs in 36 countries on four continents. As an internationally recognized scholar, speaker and consultant he helps individuals and organizations build and lead high performing teams. His clients include the American Society of Health Systems Pharmacists, AGN International, the Atlanta Hawks, Delta Airlines, BASF, Conde Nast, the Brooklyn Nets, Gannett Fleming Engineering, General Electric, LPGA, Major League Baseball, NASCAR, National Basketball Association, Nix Healthcare System, PGA of America, Retail Industry Leaders Association, Singapore Sports Council, Swedish Sports Federation, Taiwan Olympic Committee, UPS, US Patent & Trade Office, and Vistage. Paul helped design and conduct the pilot mentoring program for Delta Air Lines and executive mentoring programs for the United States Patent & Trade Office and UPS. Currently, he is conducting research on expert decision making, leadership development, and mentoring.