Enterprise Network Modernization

Case Study Utilities

A Fortune 500 gas and utility company uses Apex’s Talent Management Services solution to assist in their enterprise-wide digital transformation, within a tight timeframe.

SITUATION  

Our client, a Fortune 500 gas and electric utility, required a partner to assist their digital transformation efforts by insourcing a previously outsourced Enterprise Network Communication Services organization. The goal was to evolve their structure to build a resilient and secure utility-grade carrier and provide dedicated bandwidth for critical grid communications. Previously, the client had outsourced this capability to a third party, but a transformational change in their IT delivery model was necessary to improve efficiencies and deliver increased speed to market. Our client had an aggressive timeline to insource this operation, and their internal HR department and Contingent Labor Program could not effectively support the volume of work within the given timeline.  

SOLUTION  

Upon award, our engagement team traveled to the client’s site for planning sessions related to schedule and resource planning, competencies, requirements, salary mapping, and technical environment knowledge transfer.    

We leveraged the Elite Qualification Program and our technical SMEs to screen all candidates using customized assessments to ensure skills validation. Results of the evaluation process were documented and made available upon client request. The client relied entirely on us to select consultants and complete the end to end onboarding process, including equipment distribution, badging, and orientation. Further, our engagement team remained onsite throughout the project, handling performance management in person on a daily basis. The team consistently held high touch points with client managers to get feedback, evaluate consultant performance, and ensure consultants were on track to convert to full time employees.  

All Consultants Identified Within 10 Days 

RESULTS  

We successfully sourced, screened and identified each consultant within 10 days of a role being released, meeting our client’s aggressive time to fill SLA. We successfully delivered all 54 required contract-to-hire roles, with all on track to convert to full time employees after working on the project for 6 months. Our client was pleased with our services and our ability to help them build out their robust internal technical capability within their Enterprise Network Communication Services department. Additionally, our successful efforts on this initiative has resulted in a second SOW award from the client to support another line of business and their ongoing digital transformation efforts.