Surge Support for the Largest Military Helpdesk

Case Study Surge

Our client was looking for a subcontractor to fulfill specific requirements for Tier 1, 2 and 3 service desk support located across all CONUS locations.

SCOPE AND OBJECTIVES

Apex Systems serves as a subcontractor and teaming partner in support of one of the largest federal Information Management (IM) and Information Technology (IT) help desks currently operating within the Department of Defense (DoD). This program reaches nearly 40,000 users and provides support from over 50 locations dispersed throughout the U.S. and overseas. Services on this program include local IM/IT support and enterprise services such as centralized AIS hosting, long-haul communications, e-mail support, service desk, and enterprise information assurance services.

SOLUTION

Our client was looking for a subcontractor to fulfill specific requirements for Tier 1, 2 and 3 service desk support located across all CONUS locations.

In order to support the multiple locations, Apex Systems’ provides oversight of the program at the national level via our National Account Director. The National Account Director directs program recruitment efforts and ensures program compliance. This includes leveraging the support of both our dedicated Government Services hub and Apex Systems’ Skills Expertise Practices to augment our local delivery teams. Other skill areas supported include: Database Developers, Network Operations, Security Operations Center Analysts and Exchange Administrators.

Apex Systems’ placed 50 technical professionals in less than 30 days at 25 locations across the U.S.

RESULT

Our status as a preferred vendor in support of this help desk was established by fulfilling surge capability access to short turnaround initiatives executed by the customer. In support of surges, Apex Systems’ placed 50 technical professionals in less than 30 days at 25 locations across the U.S.