Tech Support for a Technology Manufacturer

Case Study Staffing

Apex provided over 1,100 contractors to this customer without the use of a single sub-vendor for one of the world’s largest manufacturers of technology.

SCOPE AND OBJECTIVES 

Our client's temporary staffing model is a 'one-stop-shop' methodology, selecting a single staffing vendor to support all functional areas. Through stellar customer service and a history of outstanding performance, Apex was selected as their sole partner for staffing needs. Apex has placed thousands of temporary and temp-to-perm IT positions throughout the company for multiple projects across various regional locations. Requests for staff come in surges in upwards of 200 at a time for skill areas such as Helpdesk Support, Network and System Engineers, Desktop Support, Database Developers, and Windows Administrators. 

SOLUTION 

The main challenges with such large surge staffing are turnover, compliance, and cost savings. Apex proactively minimized these risks through several key initiatives: 

  • Client Delivery Center - Apex created a team of recruiters whose sole purpose is to focus specifically on the needs of our customer.  
  • Incentive Rewards Program - Apex invested heavily in rewards incentives in order to dramatically reduce turnover.  
  • Up-front training to bring contractors up to speed on the latest technology, as well as pay for employees to get their A+ certification  
  • Dedicate an on-site, non-billable Engagement Manager to oversee timelines and provide contractor supervision. 

Apex has also supported our client's new offering, Infrastructure Consulting, to install and maintain hardware in addition to selling it. 

RESULT 

Last year, Apex provided over 1,100 contractors to this customer without the use of a single sub-vendor. Apex had the financial stability to invest up-front and has ensured continued customer satisfaction.