Helpdesk Level 2

Job#: 1170578

Job Description:

  • Walking users through the functions and back-end operations of a software
  • Helping the development teams in conceptualizing upgrades or updates based on customer feedback that will improve the user experience
  • Monitoring and responding effectively and quickly to requests received via the IT helpdesk and creating training materials with screenshots for customers
  • Providing technical support or assistance for incoming issues and concerns related to hardware, software and systems
  • Documenting internal procedures and maintaining daily performance of computer systems
  • Working through the process of solving problems with clients and encouraging them to do the same in the future
  • Running diagnostics to resolve problems, cleaning up computers and training incoming staff
  • Reporting significant or recurring problems to the tier-2 support team and gathering feedback to determine issues and patterns so that they can be resolved, or FAQs can be provided to clients to help them troubleshoot the problem themselves

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Employee Type:
Contract

Location:
Winston Salem, NC, US

Job Type:
Engineering and Technicians

Date Posted:
June 17, 2022