Help Desk Specialist Journeyman

Job#: 1211443

Job Description:

Help Desk Specialist

Apex Systems, the nation’s 2nd largest IT staffing firm, has multiple opportunities for a Service Center Analyst/Help Desk Specialist in Omaha, NE area.

***If interested, please email an updated, Word copy of your resume to Dylan Hatanelas at

Job Description


Service Desk Specialist positions primary focus will be to provide consistent and professional delivery of superior quality services.

Work is mostly completed independently and has ability to handle most unique situations.

Has less than 5 years experience providing Service Desk or IT support activities in IT environments.

Strong communication skills (oral and written).

Responds to and diagnoses problems through discussion with users in a timely manner.

Includes problem recognition, research, isolation, resolution, and follow-up steps.

Provides support to end users on a variety of issues.

Proactively assist customers to avoid or reduce problem

Responds to telephone calls, email and personnel requests for technical support.

Documents, tracks, and monitors the problem to ensure a timely resolution.


  • Associates degree with less than 0-3 years directly related experience; 3 years experience may be substituted for Associates degree Moderate level of customer service aptitude.
  • Ability to juggle multiple projects, priorities and re-prioritize as in accordance with service desk procedures
  • High level of motivation, self-starter, ability to quickly identify what needs to be accomplished.
  • Excellent communication skills and problem solving abilities.
  • Well organized and detail-oriented with good follow-up skills.
  • Proficient in Word, Excel, Outlook, PowerPoint and ability to learn and use other software products/tools

Clearance: Candidates must be US citizens able to obtain and/or maintain a Department of Defense Top Secret security clearance as a condition of employment

Certifications: Possess CompTIA Security+ or equivalent ITIL v3 Foundation Details/Comments

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Employee Type:

Offutt Afb, NE, US

Job Type:
Engineering and Technicians

Date Posted:
June 17, 2022