UeX Engineer

Job#: 1267675

Job Description:

Overview

Support Engineers serve as frontl? ine technical resources for customers and partners via phone,%?20email, or web.  They deliver unique value by coll? aboratively and reactively solving customer problems, providing ? proactive support advice, contributing to product quality and ? enhancements, and creating self-help assets to broadly reach%2? 0more customers.

Responsibilities

You will be part of a team responsi? ble for providing an outstanding technical support experience to? our business customers. From problem identification to full%2? 0resolution, you will own and manage the customer experience%2? 0over the phone, Web, and online chat support. When need? ed, you will collaborate with others to engage subject matte? r experts, Engineering (Product Groups) or Management. You? r day-to-day job will be about providing both technical ex? pertise (either on your own or by involving your colleagues%?29 and about being an excellent communicator and a service o? riented professional. You will be given the opportunity to b? ecome a subject matter expert in one or more areas and rec? eive guidance and mentorship from your colleagues. 

Core Responsibilities: &n? bsp;

• Scope a customer&rsqu? o;s issue by collecting the relevant facts and investigate t? he problem by doing your own research and by involving other? teams as needed
• Consult and collaborate ? with your immediate peers or colleagues around the world and%2? 0with management and engineering to resolve service issues
• Act internally as a customer advocate
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  • Empower customers to find information, self-solve%2? 0when they decide to, and learn more about our products,%2? 0services, and support
  • Advise customers on%?20how to gain additional value from their products
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    • Document your technical work and research to help yo? ur colleagues, improve the product, and improve the support%?20experience
    • Maintain a proactive approach to? customer happiness, identifying customer satisfaction concerns ? and managing customer expectations
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    Required Qualifications

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      • 3+ years of experience in Active Directory or ? Windows Enterprise Administration including support delivery, cons? ulting, architecting, IT operations, or equivalent education%3? C/li>
      • Windows System Administration/Configuration,%2? 0including a good basic understanding of:
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          • Registry
          • File Storage
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            • User Accounts & Access Control
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              • Event Logs & Auditing
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            • Candidates that are of US Citizenshi? p to meet federal government security requirements
            • %?09
              • Ability to work shifts in PST hours and/or work a%?20shift that covers a weekend day once ramped/trained if the? re is a business need

              Preferred Qualifications:

              Ex? perience in one or more of these areas desirable:

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              • RDS and or Citrix experienceAzure Experience
              • Experience wit? h profile management solutions such as FsLogix
              • %3? Cli>Experience with creating of scripts or applications?
                • Print management experience
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                EEO Employer

                Apex Systems is an equ? al opportunity employer. We do not discriminate or allow dis? crimination on the basis of race, color, religion, creed%2? C sex (including pregnancy, childbirth, breastfeeding, or ? related medical conditions), age, sexual orientation, gender? identity, national origin, ancestry, citizenship, genetic%2? 0information, registered domestic partner status, marital status? , disability, status as a crime victim, protected veteran%?20status, political affiliation, union membership, or any ot? her characteristic protected by law. Apex will consider qualif? ied applicants with criminal histories in a manner consistent ? with the requirements of applicable law. If you have visited? our website in search of information on employment opportunit? ies or to apply for a position, and you require an accom? modation in using our website for a search or application,%2? 0please contact our Employee Services Department at [email protected]? systemsinc.com or 844-463-6178.