LAN Technician

Job#: 1272275

Job Description:

Below is the job description if interested in talking about the role please send your updated resume to lgaldos@apexystems.com also please send me your best time and phone number I can contact you at.    

LAN Technician

CACI is seeking LAN Technician to join our Tier II technical operations team on a contract supporting Department of Homeland Security. The LAN Technician will work on-site incidents to resolution in a 24/7/365 environment at DHS sites in the National Capital Region. They will work closely with other operations and engineering teams to quickly identify issues impacting the enterprise, triage, resolve incidents, document for root cause analysis, and complete pre-defined requests.

What You’ll Get to Do:

Serve as an on-site Incident Management/Tier II Technical Operations member responsible for incident management and completing pre-defined requests. Responsibilities include:

  • Respond to dispatch requests to resolve incidents and provide smart hands assistance at DHS sites.
  • Work closely with other support teams to ensure incident events are handled in a timely manner.
  • Directly interface with clients, customers, vendors, and other support team members to resolve incidents, fulfill requests, and complete tasks.
  • Rack/unrack, install/uninstall, repair/replace, and set up/rebuild servers and network devices in network/computer rooms at DHS sites.
  • Collaborates with other technical staff and management in the testing of new software, computer systems and network technologies.
  • Inspect and maintain network and computer rooms at DHS sites including cable management.
  • Document, track, and coordinate incidents in ServiceNow.
  • Join troubleshooting bridge calls for major incidents.
  • Perform Tier II-level administration tasks to fulfill pre-defined requests and tasks.
  • Assist with postmortem related activities and support various efforts related to operational improvements.
  • Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
  • Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
  • Continuously cross-train in systems and network administration.
  • Perform additional duties as assigned.

You’ll Bring These Qualifications:

  • Ability to obtain DoD Security Clearance
  • Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
  • BA/BS + 8 years of applicable experience
  • At least one of the following certifications:
    • Relevant Microsoft Windows administrator certification
    • Cisco Certified Network Associate (CCNA)
    • COMPTIA A+, or Network+, or Security+ Certification
  • ITIL Foundation certification (not required to start but expected to attain in first six months)
  • Ability to travel locally within National Capital Region
  • Ability to travel long distance (within continental United States) up to 15%
  • Work on-call rotation to respond to incident escalations
  • Ability to perform in-depth troubleshooting on Windows Operating Systems (Windows 10 and Server), Microsoft Office 365, Active Directory, network issues, print server
  • Experience with patch management software (e.g., SCCM)
  • Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle 
  • Ability to learn new technologies quickly (servers, switches, virtual hosts, etc.)
  • Advanced experience with Active Directory management & administration

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

Employee Type:
Contract

Location:
Oxon Hill, MD, US

Job Type:
Infrastructure and Security

Date Posted:
July 6, 2022