Network Support Analyst
• Must have experience working with Apple DEP and MDM solutions – Meraki Systems Manager a plus • 3+ years’ experience with remote problem diagnosis, troubleshooting, and issue resolution of software and hardware configuration problems in a LAN/WAN environment.
• CCNA preferred with 3+ years of networking experience. Extensive knowledge of TCP/IP, DNS, Firewalls, ACLs, VPN, Cisco IOS • Must have a working knowledge of PCI DSS standards and design considerations for network connectivity in a retail environment • Experience with Cloud Managed network systems such as Cisco-Meraki preferred.
• Ability to establish and maintain strong working rapport with users, vendors and network engineering staff in a dynamic team-oriented environment.
• Excellent verbal and written communication skills
Front of the house equipment for all sectors Network connectivity for café spaces Inbound operations calls TS projects going live ; working with Project Managers on this M-F ; 8-5 Jump in phone queue, take support calls from Operations teams anything Network related Be able to handle stressful situations Soft skills and personality are big for this team
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