Call Center Representative

Job#: 1322654

Job Description:

Customer (Call Center)Service Representative - Boise, Idaho 

Looking for candidates with call center/customer service experience. This is a great opport8unity to get in with a great company with a ton of upside for career growth. 

Duties and Responsibilities:
♦ Communicate with customers in a professional and enthusiastic way
♦ Manage large amount of inbound and outbound calls in a timely manner
♦ Follow call “scripts” when handling different topics
♦ Identify customers’ needs, clarify information, research every issue and provide a solution
♦ Meet personal qualitative and quantitative targets
♦ In-depth knowledge of products, placement, availability, price and use
♦ Efficiently assess customer needs for product or services
♦ Process customer orders and accurately input customer orders into the computer
♦ Initiate and complete new intakes and assist in setting up new accounts where applicable
♦ Arranges necessary referral to community agencies or for those traveling, to assist in
continuity of care
♦ Adhere to all established procedures, policies and safety rules
♦ Follow safe work procedures and ensure adherence to practice of safety daily
♦ Perform other tasks as assigned or needed
Additional
♦ Answer billing and other customer questions or direct customer to proper billing personnel
♦ Keep work area clean and safe

Knowledge, Skills and Abilities:
♦ Excellent customer service skills
♦ Strong phone and verbal communication skills along with active listening
♦ Ability to multi-task, set priorities and manage time effectively
♦ Excellent written communication skills
♦ Good typing and 10-key skills
♦ Ability to sit for extended periods of time
♦ Accurately enter data into computer and acquire a working knowledge of any software applications applicable to the position
♦ Detail oriented

Machines Operated:
♦ Computer terminal
♦ Other office machines (copy machine, fax machine, etc.)

Education or Experience Required:
♦ High school graduate or equivalent, college degree preferred

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.