Technical Support - Mid Level (3-5 yrs)

Job#: 1324844

Job Description:

Apex Systems has partnered with a major investing and financial firm for an exciting opportunity in the Phoenix area! We are looking for quality Helpdesk Support Professionals who are willing on work in a hybrid environment. If you are interested and think you'd be a great fit, then please send your resume to Chris Holland at cholland@apexsystems.con

Tier II Helpdesk Support Representative- Phoenix AZ

Contract Length: 12 months to start, possibility to extend (extended to 18)- MAY CONVERT

Location: E Francisco Dr., Phoenix, AZ 85044- will be on-site 4 days per week

Pay Rate: 17-23/hr based on experience and skills


  • Provide tier 1 and 2 technical helpdesk support for end-users within the organization over the phone, through email, and chat messages. Be capable of working approximately 2-3 tickets per hour worked
  • Manage an ITSM platform such as ServiceNow and a variety of remote service tools (e.g.: SCCM, Software Center, etc.).
  • Provide Excellent end-user support by adhering to the necessary SLAs, carry through with the required documentation and follow-up as necessary
  • Attend team meetings as necessary


  • Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems.
  • Experience with 1st and/or 2nd level support.
  • Strong customer service skills, strong people and interpersonal skills and must have strong verbal and written communication skills.
  • 2+ years of experience working in a service desk or customer service environment, minimum 1 year technical support experience Minimum 1 year phone support experience
  • Experience using ITSM platforms (SmartIL/Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager)
  • Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS
  • Bachelor’s or Associates degree in Information Technology or a related field is a plus CompTIA, ITIL,?KCS?and Microsoft certifications?are?a plus?

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Employee Type:

Phoenix, AZ, US

Job Type:

Date Posted:
January 25, 2023