Sr Telecom Engineer

Job#: 1347684

Job Description:

Apex Systems is seeking a Senior Unified Communications Engineer primarily focused on the UC systems engineering and design. 

What You’ll Get to Do:

Serve as a Technical Operations member responsible for troubleshooting and maintenance. Responsibilities include:

  • Engineer, design and maintain Unified Communications and VoIP systems (UCCE, Jabber, Spoke, Microsoft Teams, etc.)
  • Ensure compliance of current security policies and remediation.
  • Apply modern configuration management practices to endpoint management.
  • Proactively monitor and measure systems performance to detect trends and catch problems before users are impacted.
  • Work closely with other support teams to ensure incident events are handled in a timely manner.
  • Join troubleshooting bridge calls for major incidents.
  • Perform patching, updates, upgrades, refreshes, and other maintenance activities.
  • Communicate directly with end-users as necessary, to resolve issues and complete requests.
  • Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports, and address ad-hoc requests.
  • Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
  • Continuously cross-train to also support other technical tasks and responsibilities.
  • Conduct knowledge-sharing sessions with more junior members of the team.
  • Perform additional duties as assigned.

You’ll Bring These Qualifications:

  • Senior-level hands-on experience with products: Cisco VoIP, Cisco Unified Contact Center, Spoke and Microsoft Teams
  • Senior experience Cisco Unified Contact Center Enterprise (UCCE)
  • Senior knowledge in UC and how it works in a collaborative environment over switching, routing, firewall, balancers, cloud, MPLS, QoS and WAN technologies, along with the ability to document this using Visio and office documentation processes
  • Experience with implementing, troubleshooting, and maintaining UC related technologies, such as telephony/voice mail, video streaming, video teleconferencing, enterprise web conferencing, SIP Trunking, Instant Messaging, Chat, and Presence, digital signage, E-Fax, Space Management Reservation System, and Call Center
  • Experience and understanding of dialing protocols to include H.323, E.164, and SIP

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Philadelphia, PA, US

Job Type:
Engineering and Technicians

Date Posted:
May 12, 2023