Service Desk Analyst
Apex Systems is looking for a Help Desk Technician in Las Vegas, NV. If you are interested in pursing this on-site, full-time opportunity, please email Mariah Caldwell at [email protected] with the subject line referencing job code #1348446.
- Provides tier one technical support to internal users via phone, email and/or in-person.
- Perform hardware and software upgrades as needed.
- identify and escalate user issues in an effort to suggest improvements.
- 2 years of experience in an IT Service Desk or related role
- Understanding of ITIL and IT Service Management
- ServiceNow experience preferred
- Excellent communication
- Strong customer service experience
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.