Desktop Technician

Job#: 1348477

Job Description:

Contract with potential to go permanent. Onsite. KC, MO.

• Assist with new hire desk setups, office/department move equipment connection
• Assist with departing customer hardware removal and stock organization
• Provide technical assistance and resolution as necessary with a strong emphasis on customer support, teamwork and a sense of urgency
• Provision, repair and refresh/replace computer systems and perform routine maintenance (Apple knowledge a plus but not required)
• Advanced troubleshooting of hardware and technical incidents
• Assume ownership, update and resolve tickets assigned individually or within a group queue
• Serve as direct point of contact for customers seeking technical assistance, in-person
• Ensure accurate inventory of devices, and their assignment to users, through detailed documentation in ticketing system
• Assist customers with installation of new software packages, based on licensing requirements
• Collaborate, coordinate and communicate with IT Service Owners for the resolution of complex issues
• Provide accurate information on IT products or services and their availability
• Follow-up and update customer on request status
• Provide tier-1 AV hardware troubleshooting, and on-site connection/presentation support as requested
• All other duties as assigned
• Requirements:
  • High school diploma or equivalent, technical school or technical courses in computer repair a plus and may partially substitute for experience
  • Minimum one-year related experience
  • Basic knowledge of computer hardware and operating systems
  • Well organized, good communication written and verbal
  • Experience with ServiceNow and SCCM, a plus
  • Ability to lift moderate-sized computer equipment
  • Be available for mandatory after-hours/weekend support tasks as assigned

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.