Support Engineer

Job#: 1366764

Job Description:

Support Engineer

Apex Systems is a global IT services provider, and our staffing practice has multiple openings for a Support Engineer with coding experience (Python, C#, C++), Data Science or Machine Learning Course experience and a BA in Computer Science (or equivalent experience) to place at our client, a multinational technology corporation.

Client: Multinational technology corporation

Terms: Contract - strong possibility of 18-month total contract length

Location: 100% Remote – must be willing and able to work CST hours

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Ty Kurucz at [email protected]. Please reference Request ID: 1359622– Support Engineer.

Responsibilities:

• Work with a broad range of customers from small development shops and independent software vendors (ISVs) to Fortune 500 companies
• Provide accurate information, and help resolve the most technically challenging, critical and highest impact problems for developers regarding their software
• Analyze difficult programming problems and develop highly specific solutions to meet developer needs
• Communicate with developer customers through a variety of channels including telephone, email and GitHub
• Participate in case review meetings to share knowledge with other engineers and develop efficient customer solutions
• Identify and report both software bugs and customer suggestions
• Act as a liaison to internal development organizations, representing the voice of the customer and advocating for product improvements to alleviate customer pain
• Help teams across developer organizations monitor new incoming cases and meet SLA for critical cases and ensure transitions to appropriate teams

Response and Resolution

• You own, investigate and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness

Product/Process Improvement

• You engage with Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvement

Qualifications:

Required:

• 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years technical support, technical consulting experience, or information technology experience
• Thorough troubleshooting, debugging, and problem-solving skills
• Strong C, C++ coding skills, along with Python, C# and Java
• Ability to work well in a highly collaborative team
• Excellent communication skills with both written and spoken English
• Effective learning skills
• Customer service skills

Preferred:

• Artificial Intelligence
• Machine Learning
• IoT, Troubleshooting hardware devices
• French fluency, bilingual, very nice to have (work with French speaking customers)
• C#, Python and/or Java coding skills
• Azure/AWS cloud development expertise
• Experience in dealing with and driving complex system debugs and root cause analysis for technical issues.
• Experience with Linux and Linux development
• Experience with Windows and Windows development
• Scripting development (VB Script, JavaScript, Node.js)
• Experience working with REST APIs
• Experience in writing low level drivers
• Experience with microprocessor architectures/debugging
• Analyzing Network & Fiddler traces
• Experience using Git
• Knowledge of TLS protocols

Top “Must Haves”

1.            BA in Computer Science | Or equivalent exp (3+ years)

2.            Coding Exp [Python, C#, C++] | 2+ years

3.            Data Science or Machine Learning Course of some sort | (Any length)

Typical task breakdown

• 80% tickets, emails, phone communication
• 10% meetings
• 20% ad hoc and other initiatives

Interview Process:

Three rounds of interviews

• Two technical interviews and one interview with hiring manager

If you are not a 99% match to the above, and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests. 

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EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.