Ideal Helpdesk representative candidates will have 1-3 years of experience. Under direct supervision, responds to and diagnoses problems through discussion with users. Includes problem recognition, research, isolation and resolution steps. Typically resolves basic problems while referring more complex problems to intermediate and/or senior level. May involve use of problem management database and help desk systems. This position is staffed by beginners who have had sufficient educational background and/or experience. Ticketing system experience is recommended. Data auditing to ensure accounts being entered into the system by users meet data requirements. Approve new data entries after confirming no duplicates exist. Communicate with users when further information about account being entered is needed.
- Education - High school diploma or equivalent required. Some college would be a plus.
- Experience - 1-3 years of relatable experience.
- Communication skills (both verbal and written) is highly important for this role. Individual must be able to be forward-thinking, responding to users with other items that may prevent resolutions down the road, troubleshooting, detail-oriented, good work ethic, and customer-focused.
Role is 100% remote. Team sits in EST but manager is open if they sit in other time zones.
1st shift typically 8am-5pm
*Opportunity for conversion for the right fit and when headcount allows
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.