Field Technician

Job#: 1369963

Job Description:

*if you are interested, please send your resume to Jordan at @ [email protected]*

Desktop/Field Technician 

onsite in San Antonio (downtown)

M-F 7:45-4:30 

Job Summary

Under general supervision, is responsible for performing technical software and hardware support and informal training on hardware and software use in response to customer requests.  Follows established procedures for performing configuration changes, updates and upgrades and assists in the deployment of new images, software/hardware upgrades and fixes.  PCR deployments to include field work in installing/removing desktop/laptop equipment.  Exercises no supervision.

Essential Job Functions

·        Installation and re-imaging of desktops and laptops and peripherals.

·        Responds to Tier II support requests via multiple sources such a phone, email, Microsoft Teams.  Interacts with customers in a courteous and professional manner.

·        Follows established procedures for performing configuration changes, updates, and upgrades.  Assists in the deployment of new computers as it relates to PC replacement program, software/hardware upgrades and fixes.

·        Assist with COVID-19 social distancing of IT equipment.

·        Problem Resolution Communications: Documents incident/problem status and resolution in tracking log.  Alerts team members about recurring problems.  Documents solutions to common problems and responses to frequently asked questions.  Communicates updates on issues in a timely manner to ensure customer satisfaction and productivity. May provide on-the-spot training to customers.  Identifies recurring problems and notifies team members.

·        Troubleshoots problems, evaluating multiple options to resolve customer problems using checklists and scripts as guides.  Research, trouble issues at the direction of others. Documents problem status and resolution.  Escalates when necessary.

·        Performs related duties and fulfills responsibilities as required.

Job Requirements, Knowledge, Skills, and Abilities

·         Strong Customer Service/Communication Skills.

·         Hands on experience with new computer deployments and backup/restore user profiles.

·         Technical working knowledge of Windows 10 and Office 365.

·         Office 365 experience should include:

• One Drive
• MS Teams
• MS Office Pro Plus (Word, Excel, PowerPoint, Outlook, and Access)
• How to use collaboration within Word, Excel, and PowerPoint

·        Working knowledge of Dell/Apple hardware to include desktops/laptops with docks supporting single and multiple display configurations.

·        Ability to communicate clearly and effectively both verbally and in writing.

·        Ability to work in a team environment.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.