Call Center Rep - Billing

Job#: 1371022

Job Description:


Apex Systems, one of the countries largest Information technology staffing firms, is hiring several Call Center Representatives for a high profile client local to Charlotte, NC.

***This position is 100% on-site in Charlotte and all candidates must be local to Charlotte, NC***

Start date: October 13th!

Location: 100% onsite - Charlotte, NC

Training schedule: Mon-Fri 9a-6p

Schedule: Mon-Fri 12p-9p

Contract length: 3-6 months with potential to extend and convert (contingent on performance)

Pay Rate: $18/hr w2

Top requirements:

  1. 2+ years Customer service or prior call center experience
  2. Experience with billing (reading ledgers, statements, invoices, POs)
  3. Microsoft Suite Experience (Excel, Outlook, Word)

Plus: Salesforce experience (AgentOS preferred), previous telecom experience

Day to Day Responsibilities:

  • This team is supporting the client's customers
  • Assisting customers with any billing issues/questions
  • Candidates need to be able to help review billing statements with customers & answer questions
  • Candidates need to be able to think on their feet & assist with different types of end client accounts
  • Working within billing systems (icoms/csg) & Salesforce Agent OS – as well as other tools they will learn in training

If you are interested in the above requirements please send your resume to [email protected] or apply directly today!

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Charlotte, NC, US

Job Type:
Engineering and Technicians

Date Posted:
September 12, 2023