Production Support Specialist

Job#: 1371507

Job Description:

Apex Systems is seeking a Production Support Specialist for our up and coming Fintech Client!

If interested in learning more about the opportunity, please send your resume to [email protected] for immediate consideration!

Responsibilities

• Deliver platform support to Insurance Exchange advisor and insurance carrier clients
• Monitor inbound production issues through (JIRA) ticket queue and acknowledge incidents within timeframe established by Service Level Agreements (SLAs)
• Groom tickets with pertinent information to gather key metrics on platform performance
• Triage, escalate and track issues, as directed by Senior Associates and management
• Communicate issues clearly, transparently, and timely to optimize business outcomes
• Support Insurance Carrier Technology on-boarding activities and technology deliverables  
• Set up new Carrier annuity products as instructed – configure products, conduct end-to-end testing, and provide sign off.
• Assist team members with collection any synthesis of data to create information sets as directed by Senior Associates and management.
• Participate in daily production status meetings, share information regarding negative client experience or impact, and escalate issues as appropriate.

Platform Expertise

• Develop and maintain a basic understanding of insurance annuity products
• Develop and evolve skill sets required to utilize internal technology tools, e.g., JIRA, to effectively manage issues, workstreams, and communications and to be effective in the Associate role
• Develop and evolve subject matter expertise regarding insurance industry data structures and technologies, e.g., Product Profile for Annuity (PPFA)
• Develop and implement standardized procedures for onboarding, deployment, excellence verification, and remediation activities
• Learn and execute functional and non-functional regression, integration and user acceptance testing methodologies and apply during software releases, product additions, firm implementations, etc. to ensure the production instance of Insurance Exchange is working as expected

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.