End User Support Analyst IV - 13399
Responsibilities: Under minimal supervision provide level 1 and 2 Unisys mainframe and application technical support to the end user community. Troubleshoots and resolves hardware, application, and user problems as they arise. Manages incidents (ServiceNow tickets) from beginning to end. Assist level 3 Mainframe Engineering to perform software and hardware upgrades and routine maintenance. Provides constant system monitoring and escalation as hardware or application issues surface. Interacts daily with our Network Operation Center to resolve system user logon, print routing and other customer needs. This is an ONSITE position.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.