Helpdesk Consultant

Job#: 2000949

Job Description:

** If interested, please send resume to [email protected]** 
Service Desk Consultant

-~2 years of experience
-wide technical background
-must be good with office, windows, printing
-must be able to quickly identify if they are “lost” and is good with asking for help
-“give me an example of a tough call, how were they able to get through” / “example of working with a tough customer”
-5 days in the office to start, earn less days based on performance
Service Desk Description
The Virginia Retirement System (VRS) is seeking an experienced Service Desk Analyst. The ideal candidate brings proven problem-solving experience and the ability to thrive in a highly collaborative and fast-paced work environment. VRS needs an individual who is passionate about customer service.  
The role is responsible for managing incoming customer calls and email related to IT support and requests
Essential Duties and Responsibilities include the following. Other duties may be assigned.  All work is performed with deadlines based on agency priorities.   
  • Handle incoming calls resolving 70%.
  • Route advanced issues to second level support teams
  • Password Resets
  • Answer general IT questions
Skills and Abilities
Demonstrated ability to:
    • Ascertain and meet customer expectations
    • Work effectively and independently in a fast-paced team environment where priorities can rapidly change
    • Prioritize own work activities with minimal guidance and coaching
    • Solve complex problems through discovery and analysis with minimal guidance
    • Complete complex projects independently with minimal oversight and direction
    • Manage competing priorities to meet goals
    • Communicate effectively orally and in writing
    • Provide, maintain, and follow technical documentation
Demonstrated comprehensive knowledge of the following tools/technologies:
  • Windows 10
  • Service Desk Ticketing
  • Incident Management
  • Problem Management

Education and/or Experience                                               
Candidates must have IT Education or 2 years IT education. 
** If interested, please send resume to [email protected]** 









EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Richmond, VA, US

Job Type:

Date Posted:
November 21, 2023