L1 - Cloud Support (PHX)

Job#: 2001620

Job Description:

Systems Admin Opportunity 
12 month Contract to hire 
Saturday-Tuesday 9am-9pm 
Onsite Chandler, AZ
Job Description Summary 
Systems Operations: Covers jobs which provides system support for technical issues & initiatives related to large-scale applications, systems, databases and/or other technical products and services. 

In this role, you will: 

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services 

• Identify opportunity for process improvements within technical support strategies and plans 

• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables 

• Present recommendations for resolving complex technical queries 

• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards 

• Work as an internal consultant regarding use of tools and processes 

• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers 

• Operational Support of Cloud Technologies including Kubernetes, VMWare Tanzu (PCF) Application Service (TAS), Tanzu Kubernetes Grid Integrated (TKGI), and Public Cloud services related to Azure and GCP. 

• Perform initial triage for all incoming alerts, incidents, requests and questions to the Cloud Operations and Support team.  Assist application teams and our Cloud Operations and Engineering partners by troubleshooting issues with platform alerts, onboarding, migrations to new cloud platforms, and day-to-day break-fix activities and inquiries. 

• Prompt escalation for engagement with the appropriate operational support teams for critical incidents and transitioning other tickets as necessary. 

• Creating and maintaining FAQs, knowledge base articles, operational runbooks, and process documentation. 

Required Qualifications, US: 

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 

Desired Qualifications: 

• Effective communication skills 

• Strong technical writing skills 

• Strong customer service and problem-solving skills 

• Experience with ServiceNow or another IT Service Management Tool managing tickets & issues 

• Experience with JIRA, Confluence and an understanding of Agile methodology 

• Application or Middleware, IIS, Java, Tomcat, or relevant Web Technologies support experience 

• One or more Cloud Certifications 

• Some experience with one or more Cloud platforms: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure, Pivotal Cloud Foundry (PCF)/Tanzu App Service (TAS) 

• Some knowledge in containerization technologies/Kubernetes 

• Some Linux Administration experience 

• Knowledge and understanding of dashboarding/reporting tools 

Job Expectations: 

• This position requires the ability to work in a dynamic virtual team, working specific shifts that may include weekends to help provide 24/7 follow-the-sun support coverage. 

• Transition of open incidents between shifts, prompt response to alerts, incidents and request queues is expected. 

• This position is not 100% remote and is currently a hybrid work option. You will be required to work on-site/go into the office on a regular cadence and on a set schedule. 

If you are interested please send over an updated resume to [email protected]

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.