ADT Virtual Service Technician

Job#: 2003016

Job Description:

Apex Systems is looking to hire a Virtual Service Technician, if you are interested in applying please send your resume to [email protected] 
Location: Remote
Length: 6 month contract to hire
Day to Day:
Phone/computer based role working directly with external customers on troubleshooting technical issues related to the security alarm equipment, cameras, etc.
Job Description :
- Provide advance troubleshooting of client products and services after installation. This includes Working directly with customers correcting issues to prevent unnecessary truck rolls.
- This position focuses on remote service providing advanced troubleshooting while allowing our field organization to focus on servicing customers where an in-person technician is needed to resolve questions, concerns, and or improve the customer experience.
- The Virtual Specialist must possess a strong ability to interact with customers remotely in order to negotiate spending time on the phone, working through the alarm issue remotely vs. receiving service within home or business.
Qualifications:
- High school diploma or equivalent required
-2 years of customer service experience
-1 year of alarm system experience or equivalent preferred
-Technical aptitude, problem solving skills and ability to prioritize multiple items at once
-Proficient in Microsoft Office and related products, such as Word, ---Excel, and PowerPoint.
-Experience in starting and working on advanced projects, showcasing the ability to drive technical initiatives and deliver results.

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.