- Location: REMOTE
- Schedule: Monday-Friday 8am-5pm CST
- Duration: 3 months (potential to extend)
Create new and review existing html-formatted knowledge articles and (re)format aligned to client knowledge standards, leveraging ServiceNow knowledge article templates. Partner with functional subject matter experts to create or enhance article content. Apply user criteria to limit/highlight the articles by user populations, and leverage knowledge blocks to standardize verbiage across articles. Participate in user acceptance testing for knowledge-related bug fixes. Review other knowledge authors submitted articles for alignment to article standards and approve/reject accordingly.
Candidates need ability to speak, read, write, and comprehend English with demonstrated ability to leverage consistent tone, grammar, and style in written form. This is a short term assignment to help us optimize our knowledge articles within our HR case and content management system.
Must have skills/technologies:
- Excellent writing and editing skills with a strong command of grammar, punctuation, and style
- Strong attention to detail and ability to work independently
Nice to have skills/technologies:
- HR ServiceNow
- Basic html
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.