Technical Helpdesk Lead

Job#: 2005131

Job Description:

** If interested, please send resume to [email protected]** 
Apex Systems is seeking a Helpdesk Lead for a long term engagement.  This is an outstanding opportunity for a someone highly skilled in IT phone support who is interested in a leadership career track.  The role will entail 50% mentoring/leading, supporting helpdesk leadership to run the day to day operations of the team.  Ideal candidates will have the following experience:

  • 4-5 years of experience in technology customer support
  • Proven experience in a mentor or lead function (this does not have to come from a titled Manager or Lead role)
  • Must have a background in leveraging and interpreting KPI reporting
  • Must be able to not only influence junior team members, but also set the example from the perspective of attitude, work ethic, and communication
  • Technical Skills: M365, SharePoint, Active Directory, Ticketing Systems, ITSM
This role will start out with onsite requirements, but will transition to a hybrid schedule.



** If interested, please send resume to [email protected]** 









EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Richmond, VA, US

Job Type:

Date Posted:
November 21, 2023