Helpdesk Tier I

Job#: 2005426

Job Description:

** If interested, please send resumes to [email protected]**

Help Desk  LEVEL I
Richmond, VA (hybrid remote/onsite)

6 month Contract to Hire


  • 3+ years of Experience in IT Help Desk
  • Experience in a Windows 10, MS Office, Teams environment (would be okay with the college helpdesk too)
  • EXCELLENT Customer Service skills (service industry or retail exp. is a big plus!)
  • Experience with Active Directory/AD – setting up new users (or AAD, they are in a hybrid environment right now both on prem/cloud; this is a big plus)



  • 4 year degree/would love to see experience at the college helpdesk
  • Experience with AAD is a nice bonus
  • Experience with O365/Intune Administration
  • Jira Service Mgmt (Ticketing System) – any ticketing system will do, they service around 20 tickets a day.
  • Familiar with network troubleshooting
  • Certifications: CompTIA A+, Network +, MCSA
  • Experience with major hardware vendors (dell, Lenovo, HP)
  • Retail or service industry experience 


** If interested, please send resumes to [email protected]**

















EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Richmond, VA, US

Job Type:

Date Posted:
January 4, 2024