ServiceNow Platform Owner

Job#: 2005549

Job Description:

Apex Systems is looking for a ServiceNow Platform Owner!  The details are below, if interested please email Liam at [email protected].
Job Title: ServiceNow Platform Owner
Location: Houston, TX or Denver, CO
Onsite Schedule: 1 week onsite, 1 week remote
The ServiceNow Platform Owner will prioritize and oversee the activities of the ServiceNow Platform Squad, including operations and maintenance, enhancements, standards, and governance of our ServiceNow platforms. In addition, the ServiceNow Platform Owner will coordinate across the Technology organization and the clients business to ensure diverse business and enterprise initiatives can be supported by the ServiceNow Platform. With ServiceNow platform leveraged across technology ecosystems, the ServiceNow Platform Owner is responsible to ensure the prioritization of support to those efforts and, more importantly, for the overall coordination, integrity, and governance of the ServiceNow platform.
The ServiceNow Platform Owner, in collaboration with the Portfolio Owners and the Enterprise Architecture Team, will drive strategy for how ServiceNow in used to address critical business priorities within the clients environment. We need help becoming an “ServiceNow Shop” and effectively leveraging our investment in ServiceNow, while recognizing that ServiceNow may not be the fit-for-purpose answer for every solution.

Key Responsibilities:

  • Manage the ServiceNow Platform Squad by providing strategic direction and tactical prioritization, balancing the needs of the platform and the needs of the business for new capabilities.

  • Collaborate with Squads and the business elements they support to identify where to leverage ServiceNow capabilities to meet business needs and then to prioritize the delivery and sequence of ServiceNow initiatives.

  • Provide subject matter knowledge to the ServiceNow application and ability to implement modules and other third-party integrations and applications used within the environment to ServiceNow. 

  • Transform business needs from the customer to tangible items within ServiceNow, from using modules available to the platform or creating new modules and direct and help complete detailed documentation for workflows and services implemented within ServiceNow.

  • Enforce technical governance and SOX compliance processes for the teams.

  • Assist our Enterprise Architects in the technical evaluation of demands for new applications and changes to existing applications, translating demands into an architectural blueprint.

  • Maintain standards & principles and support the relevant governance frameworks.

  • Provide technical leadership and guidance to a team of ServiceNow administrators, developers, and analysts.

  • Monitor and analyze ServiceNow performance metrics, identify areas for optimization, and implement improvements to enhance system reliability and user satisfaction.

  • Lead ServiceNow upgrade and patch management activities, ensuring minimal disruption to services and adherence to best practices.

  • Stay up to date with the latest ServiceNow features, functionality, and industry trends, and recommend innovations that can drive continuous improvement.

  • Strong knowledge of IT Service Management principles and best practices, with hands-on experience in designing and implementing ITIL-based processes using ServiceNow.

  • In-depth understanding of ServiceNow modules and functionalities, including SPM, Goals, OKR, ITSM (Incident Management, Problem Management, Change Management, Service Catalogue, and Service Level Management), IRM.

Essential Experience and Education:

  • 5+ years of proven experience as a ServiceNow leader, including successful implementation and optimization of the ServiceNow platform in large-scale enterprise environments.

  • Experience leading various size team in the delivery of agile-based projects or portions of projects to meet defined requirements.

  • Continuous learning mindset, staying updated with the latest ServiceNow releases and industry trends.

  • Strong communication and interpersonal skills with excellent presentation skills and the ability to design and execute detailed design workshops relevant to customer requirements. 

  • Knowledge of overall project lifecycle methodology and discipline

  • Excellent analytical and communication skills; demonstrated ability to communicate at both the technical and executive levels.

  • Ability to work with large, distributed teams with diverse competencies, skills, and abilities.

  • Ability to work under pressure.

  • Liaises with platform and other third-party vendors.

  • Participates in Quarterly Business Reviews both internally and with the platform vendor.

  • Experienced with ITIL practices; promotes ITIL practices.

  • Experienced with Agile practices; promotes Agile practices.

  • Participates in policy compliance audits.

  • Ability to influence and provide thought leadership to stakeholders; build consensus among competing stakeholders.









EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Houston, TX, US

Job Type:

Date Posted:
November 28, 2023