Job#: 2010410

Job Description:

Teams Engineer

  • Location: REMOTE - must work CST/EST time zone
  • Duration: 18 months
  • Schedule: Monday - Friday 8am-5pm
  • Pay range: $32-$40/hr



  • Help solve technically complex, strategic/high-profile, or long-running customer cases that may require interaction with Software Engineering
  • Responsible for the customer support experience
  • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
  • Identify cases that require escalation, either technically or strategically
  • Create and maintain incident management requests to product group/engineering group
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Lead or participate in building communities with peer delivery roles


Required Qualifications:

  • 3+ years troubleshooting experience working for any IT retailers and/or within any tech support role
  • Strong networking, VoIP, experience with underlying technologies such as: Routing & Switching Protocols, TCP/IP, DNS, QoS, SIP or VLANs, and WAN protocols and technologies
  • Experience working with Windows Server, Active Directory, IIS, SQL Server, Exchange Server


Preferred Qualifications:

  • Knowledge of Office 365 technologies – particularly Microsoft Teams
  • Experience in Office 365 Authentication and voice offerings
  • Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect
  • Previous experience deploying, administering and/or supporting Enterprise Unified Communications solutions
  • Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications
  • Experience troubleshooting and resolving problems on Skype for Business Online, Microsoft Teams, Hybrid environments set up with Lync Server 2013, Skype for Business Server 2015-2019
  • Experience working with network capture/analysis tools: Netmon, WireShark, HTTPs decryption tools

















EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Irving, TX, US

Job Type:
Engineering and Technicians

Date Posted:
January 9, 2024