Production Support Analyst

Job#: 2011040

Job Description:

The Enterprise Application Support role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.  This role works closely with development teams, infrastructure partners, and internal clients to advance and resolve technical support incidents.
3 days onsite is mandatory with 2 optional days remote work (Onsite Tuesdays, Wednesdays and a third day of your choosing) in Jersey City, New Jersey 
Maybe required to work Tuesday through Saturday or Sunday through Thursday on rotational or permanent basis.
Your Primary Responsibilities:

  • Experience with using ITIL Change, Incident and Problem management processes. 
  • Resolve critical production issues by leading Major Incident calls, engaging proper teams, and driving root cause analysis. 
  • Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
  • Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
  • Hands-on experience with Monitoring and Alerting processes in Distributed ,Cloud and Mainframe environments.
  • Knowledge and understanding of cyber security best practices and general security concepts like password rotation, access restriction and malware detection.
  • Contribute in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
  • Participate in Disaster Recovery / Loss of Region events (planned and unplanned) executing tasks and collecting evidence.
  • Collaborate both within the team and across teams to resolve application issues and escalate as needed.
  • Support audit requests in a timely fashion providing needed documentation and evidence.
  • Plan and execute certificate creation/renewals as needed.
  • Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
  • Strong ability to gather and analyze project requirements and translate them into technical specification(s).
  • Deep understanding of all lifecycle components (code, test, deploy).
  • Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
  • Champion a culture where honesty and transparency are expected.
  • On-call support with flexible work arrangement.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:
  • Minimum of 3 years of relevant Production support experience.
  • Bachelors degree preferred or equivalent experience.
Technical Qualifications (Distributed/Cloud):
  • Hands on experience in Unix, Linux, Windows, SQL/PLSQL
  • Familiarity working with relational databases (DB2, Oracle, Snowflake)
  • Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium,HiPam IBM Zolda)
  • Cloud Technologies (AWS services (S3,EC2,Lambda,SQS,IAM roles), Azure, OpenShift, RDS Aurora, Postgress)
  • Scheduling Tool experience (CA AutoSys, Control-M)
  • Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
  • Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
  • Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
  • Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend )
Technical Qualifications (Mainframe):
  • Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
  • Mainframe scheduling (Job abends, Predecessor/Successor)

tected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:
Contract

Location:
Tampa, FL, US

Job Type:

Date Posted:
January 12, 2024