Telecom Technician

Job#: 2012064

Job Description:

The Telecom Technician provides daily operational support for various types of electronic communications hardware and software, which includes PBX OS, voice mail, contact center, and paging systems. Provides hardware support for analog, digital, VOIP switches and phones. Installs upgrades as needed, trouble-shoots and assists with telephony network design. Covers several sites, frequently working irregular hours to perform duties.
Valid Drivers License is required
 2+ years experience with PBX programming, telecom/data networks and cable termination procedures. Hands-on experience with configuration of new lines (analog, digital & VOIP), trunk groups, system speed calls, distance steering calls and various optional features. Must be familiar with media gateways, signaling servers, reach line cards and routing equipment. Have good understanding PRIs, line-side T!s, super loop configuration, calling search spaces, digit manipulation, soft phones and phone emulators.
Must have good communication skills, be detail oriented, have the ability to multi-task and be adaptable to change. Must be good at decision-making, problem-solving, and have a strong customer focus. Solid experience with PC hardware, software and related peripherals required.

  • Coordinates new software installations and changes to existing service.
  • Manages Work Orders (Wos) as assigned and complete work by scheduled due dates.
  • Consults with users at all levels of the organization regarding technical problems and at times acts as a liaison between telecommunications and users.
  • Designs and maintains telephone software.
  • Maintains telecommunications hardware, software and services inventory.
  • Software administration, report generation, telecom analysis and recommendations.
  • Provides documentation by properly labeling wiring, blocks, panels and anything pertaining to telecommunications equipment.
  • Consults with outside vendors regarding billing, ordering and technical support.
  • Able to plan, coordinate, and train departmental staff of systems workflows.
  • Demonstrates leadership in project management skills, motivation, training and end-user support.









EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Peoria, IL, US

Job Type:
Engineering and Technicians

Date Posted:
January 19, 2024