CMDB Owner

Job#: 2015562

Job Description:

Sr CMDB/Network Discovery

Job Description: The CMDB Owner for CLIENT will be responsible for the CMDB health, governance, data integrity and integration with all necessary business use cases and platforms.  

The position will report to the Director of ITSM Processes & Platforms.


  • Serves as the administrator of the CMDB and serves as the custodian of functional and technical knowledge of the CMDB
  • Work closely with stakeholders such as Business/Application teams, Hosting, Networking, and Security and Finance/Billing departments to establish business requirements for CMDB
  • Maintain Application to Server Mappings by creating the necessary governance, processes and drive data requirements across all service owners
  • Collaborate with business stakeholders to define and collect necessary Configuration Item (CI) attributes and relationship information
  • Maintain accurate configuration data by pre-defining and governing CMDB requirements, and define process integration points across related areas (Asset Mgmt)
  • Support design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data
  • Develop and manage the process to reconcile CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories
  • Develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy
  • Enact system audit practices and conduct audits to ensure data integrity
  • Integrate CMDB related activities with the ServiceNow Development and Administration Teams
  • Recommend robust configuration management procedures and standards for using ServiceNow/CMDB
  • Enable CMDB to integrate and support operational requirements in supporting ITSM process areas, including: Problem, Incident, Change, Release, Capacity, Service Level, Availability and Service-Continuity Management
  • Provide a roadmap for all CMDB business use cases (Cloud Management Platform, Global Data Protection Regulations, public/private cloud, application mapping, etc…)
  • Lead the development and maintenance of the CMDB data/information architecture strategies
  • Communicate CMDB activities to enhance general awareness of processes and standards
  • Continuously drive evolution of supporting tools and processes to enable business innovation and support constant changing needs such as DevOps and Cloud platforms
  • Promote adoption and expanded usage of CMDB and related processes by communicating and marketing business value across the organization
  • Liaise and work with external partners and third-party suppliers whenever necessary
  • Ensure ITSM and CMDB alignment with CDSM framework



Minimum Requirements:


Bachelor’s Degree is required for this position

  • 15 + years of large-scale program management experience
  • Operating at a senior management level
  • Experience leading successful, global / IT related efforts
  • Familiarity and experience with ITSM processes (CMDB, Change Mgmt, Conf Mgmt, Asset Mgmt)
  • Experience with defining operational processes, data modeling, quality and structure
  • Experience working with senior executives, with excellent communication skills with both peers and senior leadership
  • Strong analytical skills, sound business judgment, and excellent problem-solving abilities
  • ITIL Certification / PMP Certification


High performing individual with strong analytic and communication skills

  • Dynamic working style; ability to collaborate with, inspire, and influence colleague’s
  • Motivational leader with a team-oriented focus
  • Proven ability to effectively lead a team, delegate responsibility and hold team members accountable for assignments

















EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Chicago, IL, US

Job Type:

Date Posted:
February 9, 2024