L2 HELPDESK ENGINEER/DESKTOP SUPPORT

Job#: 2015671

Job Description:


Apex Systems is looking for a End User Support Engineer lvl 2 in Roseland, NJ. This posotion will be onisite for the 1st 90 days then switch to hybrid. 
If interested, please send resumes to [email protected]
 

Level 2 Helpdesk Engineer/Desktop Support

DURATION: 6-month CTH

LOCATION:  ROSELAND, NJ 07068

MUST HAVE:

  • Must have *ENTERPRISE level, corporate* environment experience working on the Helpdesk
  • Must have experience with Active Directory (on prem) AND AAD (Azure AD)
    • Need to know at least how to set up new users, as well as doing desktop support within AD)
  • Must be able to think outside of the box!
  • Perfect blend of Customer Service skills, (this is #1 – they’ll be working with people in person!) and technical skills (service industry or retail industry exp. is a big plus!)
  • 3-5 years’ experience as helpdesk or desktop support
  • They are in a MS Shop: Experience in a Windows 10 (or 11), MS Office, Teams environment
  • Experience/Familiarity with O365/Intune Administration

 

MUST HAVE SOFT SKILLS:

  • People skills!  Someone who is engaged, has good communication, personable, enthusiastic and friendly! Need someone outgoing and extroverted; be friendly and enthusiastic with customers.
     

NICE TO HAVE:

  • Jira Service Mgmt. (Ticketing System) – any ticketing system will do, they service around 20 tickets a day.
  • Familiar with Network Troubleshooting
  • Certifications: CompTIA A+, Network +, MCSA
  • Experience with major hardware vendors (Dell, Lenovo, HP)

 

 

 

**If interested, please send resumes to [email protected]**

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:
Contract

Location:
Richmond, VA, US

Job Type:

Date Posted:
February 12, 2024