Vulnerability Remediation Team Manager

Job#: 2027831

Job Description:

Vulnerability Remediation Team Manager (Remediation Team Manager)
Client Industry: Healthcare IT
Contract Terms: 10 Months (Extensions Available) 
Hours: Full Time (37.5 - 40 Hours / week)
Start Date: ASAP
End Date: March 31st, 2025
Work Location: Remote, Canada - must be willing and able to work PST Hours for duration of the Contract.
Job Summary:
A Vulnerability Remediation team manager is responsible for overseeing the Vulnerability Remediation team. The Remediation team manager will oversee the activities of the remediation team and, will work closely with the Vulnerability Management Office and other IT teams to ensure that our systems and applications are protected from security threats and comply with industry-specific regulations.
The Vulnerability Remediation team is responsible for remediating vulnerabilities by patching operating systems, applying registry settings and updating applications.
This role requires a technical background and strong foundational knowledge of IT Infrastructure, patching tools and methods, and the potential impact and risks of applying patches. The manager coordinates patch management activities, ensuring that all software and systems are up to date and drives remediation progress with cross functional operational teams.
Key Responsibilities:
  • Project Management: Working with the vulnerability remediation team, manage, drive and track progress of patching activities for cross functional teams across various portfolios.
  • Patch Management: Coordinate the execution of the patch management process, including identifying required patches, scheduling deployments, and verifying successful patching. The Remediation Team manager ensures that all systems, applications, and infrastructure components receive timely security patches and updates.
  • Team Leadership: In the role of a manager, oversee the Remediation team responsible for applying patches promptly. This includes assigning tasks, setting priorities, and ensuring effective collaboration among team members.
  • Planning and Scheduling: Develop patching schedules and strategies to minimize downtime and disruption to business operations.
  • Problem Solving: Identify the root cause and severity of a patching issue or incident. This involves gathering information from the team, end users, and monitoring tools. Determine the priority level based on its impact on business operations and collaborate with the Remediation team, and other relevant departments to resolve the issue effectively.
  • Risk Assessment: Collaborate with the Vulnerability Management Office to evaluate the risk associated with identified vulnerabilities, considering factors such as potential data exposure, exploitability, and business impact.
  • Communication: Maintain clear and effective communication channels with IT teams, department heads, and stakeholders to provide updates on patching status and mitigation efforts.
  • Documentation: Maintain accurate records of patching activities, including procedures, schedules, and outcomes.
  • Patch Testing: Oversee the testing of patches in a controlled environment to ensure compatibility with existing systems and applications.
  • Escalation: Implement an escalation process for critical vulnerabilities requiring immediate attention and coordinate response efforts accordingly.
  • Compliance: Ensure that patching activities align with industry-specific compliance requirements, such as HIPAA, and participate in compliance audits as necessary.

  • Bachelors degree in Computer Science, Information Security, or related field (preferred).
  • Windows, Citrix and Linux Infrastructure/Administration experience
  • 8+ years of proven experience in vulnerability management, patch management, or a related role, preferably within the healthcare industry.
  • Hands-on experience with vulnerability and patch management tools, especially, SCCM, Ansible and scripting
  • Familiarity with healthcare industry regulations and compliance requirements, including HIPAA.
  • Previous experience in a supervisory or managerial role overseeing technical teams is highly desirable.
  • Strong verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
  • Ability to work collaboratively in a team-oriented environment.

Seniority Level Descriptions: 
  •  Senior
    • An absolute minimum of eight (8) years of directly related Consulting Category experience.
    • A Certificate in Consulting Category related disciplines and a minimum of six (6) years of related Consulting Category experience; or
    • A Diploma in Consulting Category related disciplines and a minimum of five (5) years of related Consulting Category experience; or
    • A Degree in Consulting Category related disciplines and a minimum of four (4) years of related Consulting Category experience

















EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Burnaby, BC, CA

Job Type:

Date Posted:
May 3, 2024

Pay Range:
$60 - $85 per hour