ServiceNow Lead Developer

Job#: 2027895

Job Description:

ServiceNow Technical Lead (no C2C/1099)
Duration: permanent, direct hire
Location: hybrid onsite in Chicago, IL; candidate expected to be local
Apex Systems is supporting a financial services client in their ServiceNow implementation.  The ServiceNow Technical Lead is ultimately accountable for the overall configuration and development of the ServiceNow platform.  The Technical Lead is responsible for supporting and maintaining the core configuration of the ServiceNow platform, as well as the applications and workflows within IT Service Management (ITSM), HR Service Delivery (HRSD), Hardware Asset Management (HAM), and IT Operations Management (ITOM). This role will take lead on integrations to other critical Morningstar systems.
Together with the product owner, this role will ensure the platform team is in alignment with the business strategy, roadmap, and platform governance policies.  The Technical Lead is also responsible to provide technical guidance and mentorship, and act as an escalation point, to the ServiceNow development team.
Job Responsibilities:

  • Help drive efficiency that sets the client at the optimal level operational effectiveness to support our future growth.
  • Work closely with the development teams to determine changes required as a result of product releases, and plan update sets to address any collisions with new versions of the product.
  • Act as lead and expert in integration strategy and data sharing across other client applications.
  • Work with?multiple?teams?to?guide?projects?through?development?and bring high-quality products to life.
  • Participate in the development of business requirements ensuring a thorough understanding of business needs and processes.
  • Communicate complex problems into easily understood requirements and provide solutions.
  • Ensures that documented development policies, procedures and best practices are followed.
  • Develop and maintain Forms, Views, Workspaces, and Flows.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each.
  • Support the administration and maintenance the ServiceNow platform for optimal performance including but not limited to monitoring, upgrades, and access.
  • Maintain and ensure the proper usage of the client’s various ServiceNow instances and update sets between them.

  • At least 7 years of development experience within ServiceNow. Experience with ITSM, HRSD, ITOM, HAM, Discovery, CMDB, Integration Hub, and/or Event Management modules a big plus.
  • At least 4 years experience integrating ServiceNow with other systems via APIs and Integration Hub.
  • At least 4 years experience with Flow Designer.
  • Knowledge of ServiceNow functionality such as business rules, scripts, and Access Control List (ACL) rules.
  • Knowledge of business analysis processes and concepts.
  • Experience with Agile development processes and methodologies.
  • Experience working in a global setting.
  • Experience working with implementation partners and managed service providers.
  • Bachelors degree in Computer Science, Information Technology, or a related field.

Knowledge, Skills, Abilities, and Behavior Required:
  • Ability to successfully lead a team and drive the success of ServiceNow initiatives.
  • Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes.
  • Excellent communication skills (both written and verbal)
  • Strong interpersonal skills. Ability to build positive relationships with key stakeholders.
  • Strong analytical and problem-solving skills.
  • Ability to quickly learn new concepts and functionality as the client expands our ServiceNow footprint.
  • Focus on quality and attention to detail.









EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Chicago, IL, US

Job Type:

Date Posted:
May 7, 2024