Service Desk Technician

Job#: 2028334

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is currently hiring for a Service Desk Technician on behalf of their client.  Ideal candidates will have the experience below, please note only qualified applicants will be contacted.
Position: Service Desk Tech Tier 2 (2028334)
Security Clearance Required: Secret
Pay Rate Range: $45-55k/year hourly
Duration: long term contract
Location: ON SITE - Colorado Springs, CO - Peterson SFB
Additional Details: SHIFT WORK REQUIRED (minimal day shifts open)

  • Day - starts 7 AM
  • Night - starts 1 AM
  • Swing - starts 4 PM

Day to Day Responsibilities: 
• Provides user support and troubleshooting as part of a 24 / 7 support team
• Serves as the single point-of-contact (POC) for IT interruptions to Air Force command and control (NOSC/AMAC/AFPEDC), base, or MAJCOM sustaining engineers, and the PMO office for the AFNet-S
• Tier 2 Service Desk
o Initial response to incoming incident and request tickets escalated from Comm Focal Points, Base Comm Squadrons, NOS, and system-generated actionable events
o Responsible for patching and upgrades for remediation of vulnerabilities
o Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues in response to AF Help Desk Tickets
• Provide accurate, detailed, and timely updates to tickets and projects
• Respond to assigned incident tickets and update or close upon resolution
• Monitor the network, applications, configurations, server configurations, netflows, logs, device tracker, virtualization, database performance, storage performance, and patch management
• Identify, document, and resolve end-user issues/problems encountered on network/computing equipment
• Executes and participates in System Acceptance Testing
• Coordinate with Service Desk Manager for performance of asset inventory, hardware orders, equipment movement, and shipping needs
• Adhere to strict Information Systems security guidelines in all cases.
• Implement appropriate processes for data protection, disaster recovery, and failover procedures
• Able to communicate effectively at all levels of the organization, with internal or external customers, in written and oral format
• Other project support as needed
Required Skills and Experience: 
 • Experience using Remedy and SolarWinds.
• 2 years of experience supporting end-users of networked computers (laptops/desktops)
• Strong interpersonal and organizational skills while working within a team environment
• Strong troubleshooting and problem-solving skills
• Knowledge of Active Directory
• Minimum of 3 years of progressive experience in a call center/service desk environment
• Microsoft Word, Excel, PowerPoint, and Outlook, Adobe CC
• Must have a DoD Secret Clearance
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.









EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Colorado Springs, CO, US

Job Type:

Date Posted:
May 8, 2024

Pay Range:
$30 - $35 per hour