Accounts Receivable Support Specialist

Job#: 2029643

Job Description:


Apex Systems is hiring for an Accounts Receivable Support Specialist, for one of our top clients.


**Candidates must be US citizens and be able to work on a W2 per condition of employment**


*All offers will be for this rate1 year contract; potential for extension or conversion

Location: Remote Position

Shifts: 8:30-5 or 9-5:30 with a 30 minute lunch

**For immediate consideration, please send resumes to Hannah, at [email protected]***


Job Description

  • provides front line service and support to both internal and external customers
  • improve customer service performance, reduce response time, and focus on collection activities
  • support Credit Department infrastructure needs and provide assistance to Management.
  • The AR Support Specialist role is considered an entry level position within the department, providing a talent pool and career growth potential.

The results of effective performance will be maximizing sales opportunities for the Company and minimizing credit losses by maintaining constant open lines of communication between customers, sales, and the Credit Department.



  • Demonstrate a thorough knowledge of company businesses including Strategic and National accounts, in-store professional accounts, government, and various fleet accounts
  • Meet daily productivity goals managing incoming phone calls, chat, and email correspondence (Cases).
  • Daily process and release of credit hold based upon receipt of funds or customer payment commitments; resolve customer claims and disputed items
  • Process credit applications, including contacting credit references and setting credit limits within authority limit
  • Perform basic account reconciliation related to orders, delivery notices, and cash applications; provide feedback on processes to prevent similar errors and issues in the future
  • Assist department as directed for quality of AR clean up projects involving offsets, write offs, refunds, etc
  • Be actively involved in department continuous improvement projects by identifying improvement opportunities or working on a project team
  • Escalate requests outside of role/scope to Leadership



  • Associates or bachelors degree in business related field preferred, or equivalent experience 2+ years experience in a credit and collections or customer facing role preferred
  • Understanding of basic accounting and bookkeeping procedures Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed
  • Strong decision-making skills
  • Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
  • Ability to define problems, identify solutions and follow through to completion Ability to effectively work independently or in team settings
  • Achieves high level, sustainable performance, and results Ability to adapt to changing environments
  • Ability to work with customers in sometimes difficult and confrontational situations
  • Good interpersonal skills with a focus on rapport-building, listening and questioning abilities









EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Roanoke, VA, US

Job Type:

Date Posted:
May 20, 2024