Card Detection Analyst

Job#: 2029659

Job Description:

Job Location: REMOTE
Job Start Date: 06/03/2024
Job End Date: 09/07/2024
Pre-Identified Candidate: No
Job Description :
About the Business:  The Card Fraud Services team assists in reducing financial loss to the bank by detecting and preventing fraud. We execute using a proactive strategy of fraud detection; protecting both the bank and customer while providing shareholder value.   In the endless pursuit of achieving excellence, we continually search for ways to improve.  Team and individual accomplishments are celebrated in recognition of our contribution to the banks’ success.   

Purpose:  Protect the bank against potential fraud loss through review of card transaction activity.  Provide clients with appropriate, timely support and relevant information.  
Essential Job Functions:
Review ATM, Debit and Credit Card transactions for potential fraud.
Verify transaction activity with client and take appropriate action.
When applicable, status card as appropriate, initiate the fraud claim and reissue process
Communicate dispute process and action taken to the client.
Document relevant information in Falcon, CardGuard, CE Desktop, DAG
Communicate trends to management
nformation share and recommend new processes as necessary.  
Education Background: High school diploma or equivalent.  
Essential Skills/Knowledge:
Knowledge of laws and regulations
Strong written and verbal skills §  Knowledge of bank systems:  Falcon, CardGuard, HOGAN, DAG,  CE Desktop
Workable understanding of bank processes and procedures pertaining to the ATM, Debit and Credit Card product.
 Ability to identify fraudulent activity and patterns
Strong analytical skills
Ability to excel in a self-paced environment
Team building, interpersonal, and relationship building skills  
Preferred Experience: One-year bankcard experience in a customer service environment  
Required Certification: None  

















EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Employee Type:

Brooklyn, OH, US

Job Type:

Date Posted:
May 16, 2024