End User Analyst

Job#: 2030301

Job Description:

JOB SUMMARY 
 
This position is for a Technology Organization (TO) End User Analyst that will partner with the business and related operating companies to provide technology consulting to business partners to deliver automated or enhanced technological solutions based on the business partners personal use of technology. Acts as a Subject Matter Expert (SME) to educate and train business partners on the use of company standard products and services. Provides project coordination on technological projects for business partners. 
 
Education 
 
  • Two-year degree in a Technology-related field or equivalent military and/or work experience is required 
  • Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical field is preferred 
 
Major Responsibilities 
 
  • Proactively provide consulting that includes technology needs assessments, potential solutions, and automation opportunities  
  • Partner with the business and other TO departments for incident and problem resolution  
  • Provide specialized dedicated technical support as requested by business partners  
  • Proactively identify opportunities to educate business partners on leveraging the use of technology more effectively  
  • Provide technical support during project implementations  
  • Build effective relationships with key business partners and provide outstanding customer service  
  • Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a strong, dedicated support team  
  • Consult with business partners to ensure a full understanding of technology costs of TO products and services (for budgeting and billing purposes) 
  • Partner with other TO personnel to provide support (including after-hours as needed) for storm-related and critical 24/7 business operations 
  • Stay abreast of emerging hardware and software technologies  
 
 
Knowledge, Skills and Abilities 
 
  • Proficient technical knowledge of office computing environments including PC hardware, Microsoft Windows 10, Microsoft Office suite (i.e. Outlook, Word, Excel, PowerPoint, Teams, SharePoint) and infrastructure as well as their interaction and relevance in solving business problems  
  • Demonstrated ability to build strong relationships with business partners, vendors and other TO organizations  
  • Developed effective working relationships with all levels of employees 
  • Customer service focused with the ability to deliver on commitments and deadlines 
  • Demonstrated oral and written communication skills 
  • Proficient knowledge and understanding of existing and emerging information technologies  
    • Knowledge and ability to coordinate work across all functions in TO and share best practices within business units, across business units, to maximize value and provide consistency in TO operations to customers  
      • Ability to learn the business of the partners you support and their local technical environment 
  • Ability to manage small, local projects using proven concepts to apply technology to business problems 
  • Excellent troubleshooting and problem-solving skills 
  • Excellent analytical skills 
  • Proficient knowledge and experience with PC hardware repair
  • Duties may involve stooping, kneeling, crawling and reaching to install and check computer installations and cabling
  • Perform all other related duties and tasks as assigned

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.